Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rafael Ricks

Anaheim

Summary

Licensed California real estate agent with three years of experience in residential property sales and client representation. Proven track record of closing deals in competitive markets, generating qualified leads, and providing high-level client service. Skilled in contract negotiation, market analysis, and using digital platforms to market and sell homes. Committed to helping buyers and sellers navigate the transaction process smoothly and successfully.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Realtor

Berkshire Hathaway
Irvine
09.2023 - Current
  • Guided clients through home buying and selling processes.
  • Conducted market analysis to determine property values.
  • Developed marketing strategies to promote listings effectively.
  • Coordinated open houses and property showings for potential buyers.
  • Managed client relationships to ensure satisfaction and repeat business.
  • Stayed updated on local real estate trends and regulations.
  • Scheduled home viewings with potential buyers.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Maintained current and accurate CRM database of prospective customers.
  • Researched and determined competitive market price.
  • Accompanied buyers during property inspections.

Executive Protection Officer

Various Assignments
California
01.2020 - Current
  • Conducted protective operations for high-profile clients with an emphasis on discretion, professionalism, and situational awareness.
  • Certified First Aid, CPR, and AED for adults, children, and infants.
  • Demonstrated expertise in risk assessment, threat management, and defensive tactics.
  • Applied conflict resolution and de-escalation techniques during tense situations.
  • Maintained physical and mental readiness to make decisions under stress.
  • Produced accurate reports and maintained clear, professional communication.
  • Maintained integrity and confidentiality with sensitive client information.

Residential/Estate Security Team Member

Secure Net Alliance
Santa Ana
02.2018 - 12.2019
  • Controlled access to private estates.
  • Conducted patrols and logged daily activity.
  • Built relationships with staff and vendors.
  • Operated vehicles and responded to emergencies.
  • Enforced Covid-19 curfews and protected property during civil unrest.
  • Managed site communication and emergency coordination.

Sales Manager

Macy’s
Eugene
06.2015 - 11.2017
  • Ensured exceptional customer service and upheld Macy’s standards for presentation and operations.
  • Led initiatives to increase shopper loyalty and create a welcoming sales environment.
  • Built, motivated, and coached a productive sales team focused on delivering memorable customer experiences.
  • Exceeded sales goals by optimizing team performance and implementing Macy’s strategic initiatives.
  • Analyzed Sales and Star Rewards data to recognize staff achievements and develop performance strategies.
  • Managed back-of-house operations including stockroom, equipment, signing, and merchandising.
  • Supported OMNI-channel processes, Style services, and Asset Protection measures.
  • Conducted ongoing talent assessments and developed career progression plans for key roles.
  • Recruited, trained, coached, and evaluated staff to reduce turnover and boost team performance.
  • Resolved workplace conflicts effectively and ensured a collaborative work environment.
  • Maintained a flexible schedule to meet retail demands, including evenings, weekends, and holidays.
  • Fostered an inclusive environment grounded in respect and strong customer relationships.

Petroleum Supply Specialist (92F)

United States Army
10.2010 - 05.2015
  • Managed petroleum and hazardous materials.
  • Operated heavy vehicles.
  • Supervised and trained over 45 soldiers.
  • Maintained 100% equipment accountability.
  • Led emergency drills and improved operations.

Education

Protective Operations Training - Advances, Estate Protection, Threat Management, Protective Intelligence, Surveillance Detection, Tradecraft, Touring Logistics, Paparazzi Management, VIP Operations

Executive Security International
Grand Junction, CO
07-2021

Skills

  • Team Leadership & Training
  • Incident Reporting & Documentation
  • Discretion & Confidentiality
  • Market analysis
  • Property valuation
  • Client relationship management
  • Marketing strategy development
  • Competitive pricing
  • Customer service
  • Real estate regulations
  • Home staging
  • Negotiation techniques
  • Sales forecasting
  • Problem solving
  • Communication skills
  • Time management
  • Conflict resolution
  • Market monitoring
  • Team collaboration
  • Contracting
  • DRE NMLS license
  • Excellent teamwork
  • Real estate law
  • Financial planning
  • Presenting
  • Social media marketing
  • Lead follow-up

Certification

  • California Real Estate
  • California Guard Card
  • CPR / First Aid / AED (Adults, Children, Infants)
  • Mace / Pepper Spray Permit
  • Taser Permit
  • Hanson Firearm Training Certificate
  • Active U.S. Passport

Timeline

Realtor

Berkshire Hathaway
09.2023 - Current

Executive Protection Officer

Various Assignments
01.2020 - Current

Residential/Estate Security Team Member

Secure Net Alliance
02.2018 - 12.2019

Sales Manager

Macy’s
06.2015 - 11.2017

Petroleum Supply Specialist (92F)

United States Army
10.2010 - 05.2015

Protective Operations Training - Advances, Estate Protection, Threat Management, Protective Intelligence, Surveillance Detection, Tradecraft, Touring Logistics, Paparazzi Management, VIP Operations

Executive Security International

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Rafael Ricks