RAFAEL GUTIERREZ LLANES
Narol,MB
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints, and increase business.
Overview
16
16
years of professional experience
Work History
Contact Centre Officer
Platinum Outsourcing
- Current
- Answering incoming calls, chat and email inquiry
- Providing information about pricing, product details, and general information about the Victorian Compliance Check
- Appointment setting.
Virtual Assistant
UndieGuys.com
08.2016 - 08.2020
- Answering customer inquiry about the products and order status via email, chat, and phone
- Creating Monthly, Quarterly, and Yearly Sales & Financial Report
- Calling supplier to inquiry about their new product and placing an order
- Creating new products to be posted on the website using Woocommerce
- Doing basic accounting thru Xero
- Modification/Creating new order for the customer manually using DEAR
- Creating email campaign, and ads thru different social network site e.g., Facebook, IG, Twitter and etc.
Senior Representative/ Support
BackOffice Inc.
12.2013 - 01.2016
- We sell and provide customer service to our customer
- Answer technical, order status and general concern through Email and Chat
- Supervise newly train agents
- Send end to date report to our clients and management.
Senior Sale Associate
WNS Philippines
03.2013 - 11.2013
- We sell vacation package such as Air, Hotel and Cars reservation.
Sales Associate
SITEL Philippines
08.2010
- We sell electronic gadget such as cellphone/mobile phone, tablets and laptop
- We offer data, call and SMS package to our customer.
Retention Customer Representative
Aegis PeopleSupport Inc. Phils.
08.2008 - 05.2009
- We explain the benefits and offer promotional offer for the customers keep their membership.
Education
Bachelor of Science in Business Management major in Management of Financial Institutions -
SAN BEDA COLLEGE ALABANG
01.2008
Secondary Education -
SAINT LOUISE ANNE COLLEGE
01.2004
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Meeting deadlines
- Payment Processing
- Inventory Control
- Order Processing
- Attention to Detail
Accomplishments
- Awarded “Employee of the Month” in 2011.
- Supervised team of 12 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Training
- 11/19/04, Effective Organizational Communication
- 04/08/06, Gold – Go Lead and Develop: Refining the Leaders of Tomorrow
- 05/25/06, Teambuilding Training-Workshop
- 11/25/06, Leadership towards Global Connectedness
- 01/18/08, Corporate Social Responsibility Challenges and Initiatives
Languages
English
Professional Working
Timeline
Virtual Assistant
UndieGuys.com
08.2016 - 08.2020
Senior Representative/ Support
BackOffice Inc.
12.2013 - 01.2016
Senior Sale Associate
WNS Philippines
03.2013 - 11.2013
Sales Associate
SITEL Philippines
08.2010
Retention Customer Representative
Aegis PeopleSupport Inc. Phils.
08.2008 - 05.2009
Contact Centre Officer
Platinum Outsourcing
- Current
Bachelor of Science in Business Management major in Management of Financial Institutions -
SAN BEDA COLLEGE ALABANG
Secondary Education -
SAINT LOUISE ANNE COLLEGE
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