Rafael Fernandez
Exeter
Summary
Dynamic Learning Ambassador with proven skills in facilitation, training material development, and onboarding support. Committed to enhancing employee engagement and understanding of operational processes.
Overview
11
11
years of professional experience
Work History
Learning Ambassador
Amazon
Visalia
10.2024 - 09.2025
- Facilitated learning sessions for new employees on Amazon's operational processes, improving their onboarding experience.
- Developed training materials to clarify company policies, enhancing employee comprehension and adherence.
- Collaborated with team leaders to identify knowledge gaps among staff members.
- Provided one-on-one support to employees during onboarding and integration phases.
- Coordinated workshops to foster a culture of continuous learning and skill development among employees.
- Assisted in creating a positive learning environment across various departments.
- Mentored junior staff on effective communication and teamwork strategies.
Shift Leader
KBS
Visalia
06.2021 - 03.2022
- Supervised team members to ensure compliance with safety standards and procedures.
- Coordinated daily operations to enhance workflow and support productivity.
- Trained new employees on company policies and operational best practices.
- Monitored inventory levels to support supply chain and stock management.
- Facilitated communication between staff and management to resolve issues promptly.
- Implemented quality control measures to ensure service and product excellence.
Machine Operator
Perfection Pet Foods
Visalia
09.2019 - 02.2020
- Operated machinery for production of pet food products.
- Monitored equipment performance, promptly reporting issues to minimize downtime.
- Maintained cleanliness and organization of work area daily.
- Collaborated with team members to enhance production efficiency through effective communication and teamwork.
- Conducted quality checks on finished products regularly.
- Adjusted machine settings to ensure compliance with specific product requirements, maintaining quality standards.
Stock Picker
VF Outdoor Distribution
Visalia
07.2018 - 04.2019
- Selected and organized stock to align with demand and seasonal trends, enhancing inventory relevance.
- Assisted in inventory management using warehouse management systems.
- Collaborated with team members to maintain accurate stock levels.
- Implemented picking strategies that streamlined workflow processes, improving overall picking efficiency.
- Communicated stock discrepancies to team leads, ensuring timely resolution and maintaining inventory accuracy.
Utility Worker
Pacific Southwest Container
Visalia
10.2014 - 05.2018
- Assisted in loading and unloading containers for shipment.
- Maintained cleanliness and organized work areas to support safe operations.
- Followed safety protocols to ensure a hazard-free environment.
- Operated machinery to produce high-quality packaging materials.
- Collaborated with team members to streamline workflow processes.
Education
High School Diploma -
Sequoia High School
Visalia, CA08-2009
Skills
- Employee training
- Training development
- Onboarding support
- Facilitation skills
- Learning styles
- Workshop coordination
- Team collaboration
- Communication management
- Operational compliance
- Quality control
- Problem solving
- Critical thinking
- Time management
- Positive reinforcement
- Inventory management
Languages
English
Professional
Spanish
Professional
Accomplishments
- While working at PSC the crews on the 924 broke a record for the most boxes ran in a 24 hour shift. We ran over 400,000 boxes for Ghirardelli Chocolate Company , we had a plaque with our names and a banner made in our honor for strong efficient productivity. record still stands today 10 years strong.
Timeline
Learning Ambassador
Amazon
10.2024 - 09.2025
Shift Leader
KBS
06.2021 - 03.2022
Machine Operator
Perfection Pet Foods
09.2019 - 02.2020
Stock Picker
VF Outdoor Distribution
07.2018 - 04.2019
Utility Worker
Pacific Southwest Container
10.2014 - 05.2018
High School Diploma -
Sequoia High School