Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic

RAFAEL FEBRES

Vancouver,BC

Summary

Hi, I'm Rafa. I am passionate about all things culinary, hosting and people. I love connecting others through food, experiences and laughter. My experience ranges from casual to fine dining and my confidence in these shows through my work. As a experienced server, is not a surprise that owning my own restaurant and brewery is one of my missions in life. Working at Cactus not only will help me learn how to accomplish my goal, It will also help me to meet great people in the way.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server /Server Trainer

Tableau Bar Bistro
09.2022 - Current
  • Mastered the art of upselling by winning multiple selling competition in the restaurant.
  • Good knowledge on French cuisine
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • I became one of the main trainers by providing special training to every new server
  • Trained to be part of the bar team and I was able to learn all the signature cocktails that are served in our menu.

SERVER AND FLOOR LEADER

Pink Peppercorn Seafood Restaurant
02.2017 - Current
  • Became a top fine dining server due to the training provided by hospitality veterans
  • Creation of menu manuals and allergen guides for rest of the staff
  • Every server has the role of bartender, server host, and expo since we all share work as a team and we share tips equally
  • Highly trained to upsell specials that change daily
  • Very comfortable pairing wines with every dish provided on the menu
  • Capable to control big sections without lowering fine dining standards
  • Ensuring the guest’s experience is always positive and enjoyable and therefore guaranteeing guest return.

SERVER

The Keg Dunsmuir
11.2021 - 05.2022
  • At the Keg Dunsmuir, I am trained to serve people in a professional, elegant, and friendly way for guests to leave with a great experience
  • I am well trained on how to provide good recommendations on food, wine, and how to pair them to have a great meal
  • At the Keg, I have successfully passed their rigorous training to become a better server
  • This training takes you to an intensive wine, beer, and spirits training
  • I have successfully gotten numerous good reviews from clients in a very short time
  • Placed as one of the top employees until my departure.

SHIFT LEADER/TRAINER/SERVER

Tap and Barrel Olympic Village
04.2019 - 01.2021
  • Ran little training sessions before every shift to teach the staff about new beers on tap and how to sell them to the guests
  • Strong product knowledge on how to provide culinary advice to guests such as food and wine pairings to enhance their dining experience
  • Creation of wine manuals, allergen charts, and takeout guides for staff
  • Great knowledge on how to keep costs low to accomplish company goals
  • On charge of training staff on how to upsell and promote items on the menu according to guests’ preferences
  • Responsible to send reports to restaurant leaders and regional managers at the end of every shift
  • Making sure to create rapport with new and regular guests and make sure they have a good experience
  • Positioned as one of the top employees until my departure
  • Daily store walks for maintaining the restaurant in perfect shape.

SHIFT LEADER

JOEY Restaurant Burnaby
09.2016 - 08.2018
  • Positioned as one of the “Top 20” employees until my departure
  • On charge of training staff to adapt Joey restaurant requirements
  • Create reports on what expenses, costs, and revenues the restaurant obtained every shift
  • Deal with complaints that arise from clients.

Education

Hospitality Management Diploma -

DOUGLAS COLLEGE
01.2014

Skills

  • Effective Customer Upselling
  • Extremely coachable and flexible regarding personal development
  • Easily adaptable to different environments I have extensive experience in different styles of restaurants from causal to fine dining
  • Rigorously trained on wine, beer, spirits, and food pairing
  • Team player
  • Problem-Solving
  • Passionate at training and developing new staff Along previous management teams, I have successfully coached very diverse groups to reach their full potential and exceed standards
  • Teamwork And Collaboration
  • Positive And Friendly Attitude
  • Fluent in English and Spanish ( currently working on my French)

Languages

Fluent in English and Spanish ( currently working on my French and Italian)

References

  • Steve Sherer, GM Keg Whistler, 6046039363, steve.sherer@kegrestaurants.ca
  • Eddy G, Head Chef and Owner, 7782889849

Certification

  • Serving it Right
  • Cicerone level 1

Timeline

Server /Server Trainer

Tableau Bar Bistro
09.2022 - Current

SERVER

The Keg Dunsmuir
11.2021 - 05.2022

SHIFT LEADER/TRAINER/SERVER

Tap and Barrel Olympic Village
04.2019 - 01.2021

SERVER AND FLOOR LEADER

Pink Peppercorn Seafood Restaurant
02.2017 - Current

SHIFT LEADER

JOEY Restaurant Burnaby
09.2016 - 08.2018

Hospitality Management Diploma -

DOUGLAS COLLEGE

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