Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rafael Co

Unionville

Summary

Patient-Focused Healthcare Professional | Aspiring Supervisor
Dedicated support worker with 16 years of experience in patient care, team coordination and communication within multidisciplinary healthcare environments. Proven ability to mentor peers, manage competing priorities, and maintain service excellence under pressure. Ready to bring a collaborative leadership style and operational insight to a supervisory role in a patient contact center.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Amica Lifestyles
07.2022 - Current
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.

Personal Support Worker

PARAMED Home Healthcare
09.2019 - 06.2022
  • In charge of personal daily routine of seniors and handicapped individuals.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Built strong relationships with clients to deliver emotional support and companionship.

Marketing Manager

CLASSIQUE BUSINESS ASSISTANCE INC.
03.2013 - 05.2019
  • Managed a team of marketing professionals, resulting in increased productivity and project success rates.
  • Managed vendor relationships effectively to ensure timely delivery of products/services while maintaining budget constraints.
  • Implemented data-driven decision making by using analytics tools to track campaign performance and adjust strategies accordingly.
  • Developed strategic partnerships with complementary brands for co-marketing initiatives that expanded market share significantly.
  • Streamlined internal communication processes within the department, improving overall efficiency and project completion times.
  • Collaborated with sales teams to develop targeted materials for prospective clients, resulting in higher conversion rates.
  • Mentored junior staff members on best practices for marketing strategy development and execution.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.

Data Researcher

LEAD GENIUS
06.2017 - 04.2019
  • Delivered and curated highly accurate leads for clients.
  • Built prospect lists of potential new customers through research and identification of business opportunities.
  • Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
  • Streamlined the prospecting process for better efficiency, resulting in higher quality leads and improved conversion rates.
  • Adapted quickly to evolving market conditions or company priorities by adjusting lead generation strategies when necessary.
  • Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.

ESL Online Trainer

BIZMATES
04.2014 - 10.2016
  • Identified, selected, and modified instructional resources to meet needs of each individual student.
  • Provided one-on-one tutoring sessions for students requiring additional support or focused instruction.
  • Collaborated with subject matter experts to create accurate training content.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Implemented gamification techniques in training sessions, boosting learner engagement and participation.
  • Leveraged technology platforms to deliver remote instruction when necessary, adapting seamlessly to virtual learning environments.

School Nurse

CREATIVE MIDDLE SCHOOL
06.2013 - 06.2016
  • Cultivated a supportive environment where students felt comfortable seeking guidance on health-related concerns or questions.
  • Enhanced staff knowledge on various health topics through regular training sessions and workshops.
  • Promoted mental wellness by providing emotional support to students experiencing stressors or personal challenges.
  • Developed effective communication channels between school staff, parents, and healthcare providers to facilitate information sharing and coordinated care efforts.
  • Streamlined documentation processes, ensuring accurate record-keeping and timely reporting of student health concerns.
  • Evaluated the impact of school health programs on overall student wellness, making data-driven decisions to optimize service delivery.

Emergency Room Staff Nurse

OSPITAL NG MAKATI
08.2010 - 12.2012
  • Administered medication safely according to prescribed orders while monitoring for potential adverse reactions or interactions with other treatments being provided.
  • Collaborated with interdisciplinary team members to develop individualized care plans for each patient, ensuring optimal recovery and discharge planning.
  • Managed critical situations promptly, effectively stabilizing patients during life-threatening emergencies through rapid assessment, intervention, and close monitoring.
  • Mentored new nursing staff members, fostering their professional growth through sharing expertise and guidance during orientation periods.
  • Maintained accurate documentation of patient care records, enabling seamless communication among healthcare professionals contributing to the overall treatment plan.
  • Educated patients and families on post-discharge care instructions, promoting optimal recovery and reducing the risk of complications or readmissions.
  • Prevented hospital-acquired infections by strictly adhering to infection control protocols such as proper handwashing techniques and equipment sterilization processes.

Technical Support AT&T UVERSE

CONVERGYS PHILIPPINES
07.2008 - 02.2009
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.

Education

Dialysis Technical Assistant -

Georgian College
Barrie, Ontario
12.2021

Bachelor of Science in Nursing - Nursing

PH Rehabilitation Institute Foundation Inc.
Manila, Philippines
03.2008

Skills

  • Detail oriented and responsible
  • Quick-witted and able to work efficiently under pressure
  • Exceptional relationship building skills targeted at ensuring teamwork
  • Genuinely helpful and cares for others
  • Skilled in taking appropriate clinical decisions independently
  • Staff management
  • Customer service
  • Complex Problem-solving
  • Strategic planning
  • Staff development
  • Processes and procedures
  • Operations management
  • Process monitoring and improvement
  • Conflict resolution

Certification

  • December 2021 to Present - Dialysis Technical Assistant
  • August 2019 to Present - Basic Life Support for Healthcare/AED
  • August 2009 to Present - Licensed Registered Nurse, Philippines

Timeline

Personal Support Worker

Amica Lifestyles
07.2022 - Current

Personal Support Worker

PARAMED Home Healthcare
09.2019 - 06.2022

Data Researcher

LEAD GENIUS
06.2017 - 04.2019

ESL Online Trainer

BIZMATES
04.2014 - 10.2016

School Nurse

CREATIVE MIDDLE SCHOOL
06.2013 - 06.2016

Marketing Manager

CLASSIQUE BUSINESS ASSISTANCE INC.
03.2013 - 05.2019

Emergency Room Staff Nurse

OSPITAL NG MAKATI
08.2010 - 12.2012

Technical Support AT&T UVERSE

CONVERGYS PHILIPPINES
07.2008 - 02.2009

Dialysis Technical Assistant -

Georgian College

Bachelor of Science in Nursing - Nursing

PH Rehabilitation Institute Foundation Inc.

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