Hi, I’m
Rafael Arenas Arroyo
Montreal,QC
Summary
Advanced knowledge in hotel administrations and guest service. Ability to work effectively as a part of a team or individually. Always willing to learn. Bilingual: Fluent in English and Spanish.
Overview
4
years of professional experience
Work History
Zadun, Ritz Carlton Reserve, San Jose del Cabo, Mexico
Butler
2021.12 - Current (2 years & 9 months)
Job overview
- Provide personalized service to customers, Get to know all the hotel's entertainment options for guests, Work with all departments (cleaning and maintenance, food services, etc.) to meet customer needs, Knowledge from the city to recommend the best experiences to customers.
Le blanc, Palace Resorts, Los cabos, Mexico
Butler
2020.01 - 2021.11 (1 year & 10 months)
Job overview
- Provide personalized service to customers, Get to know all the hotel's entertainment options for guests, Work with all departments (cleaning and maintenance, food services, etc.) to meet customer needs, Knowledge from the city to recommend the best experiences to customers.
Moon Palace Resorts, Cancun, Mexico
Public relations concierge
2019.04 - 2020.01 (9 months)
Job overview
- Complaint resolutions, Improvement strategy for the hotel, Social Network
Education
LaSalle College , Montreal, QC
AEC HOTEL MANAGEMENT TECHNIQUE
09.2025
Butler service
02.2023
Mixologists
03.2021
Bachilleres del Estado de Morelos
High school
07.2013
Skills
- Team Supervision
- Customer Service
- Administrative Support
- Public Speaking
- Problem-Solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Butler
Zadun, Ritz Carlton Reserve
2021.12 - Current (2 years & 9 months)
Butler
Le blanc, Palace Resorts
2020.01 - 2021.11 (1 year & 10 months)
Public relations concierge
Moon Palace Resorts
2019.04 - 2020.01 (9 months)
LaSalle College
AEC HOTEL MANAGEMENT TECHNIQUE
Butler service
Mixologists
Bachilleres del Estado de Morelos
High school
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