Rafael Alvidrez
Paramount
Summary
Results-driven professional dedicated to delivering exceptional customer support. Proven ability to manage concerns and resolve conflicts effectively, ensuring maximum customer satisfaction. Experienced in developing individualized fitness programs for diverse clients, employing motivational techniques and injury prevention strategies to enhance performance and safety. Strong communication skills and a focus on client engagement foster long-term fitness success and build lasting relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
NASM Certified Personal Trainer
Crunch Fitness Gym
08.2023 - 04.2024
- Developed personalized fitness programs tailored to individual client goals and needs.
- Conducted thorough assessments to determine client fitness levels and progress.
- Educated clients on proper exercise techniques to ensure safety and effectiveness.
- Monitored client performance, providing feedback and motivation for continuous improvement.
- Implemented group training sessions, fostering community engagement and support among participants.
- Conducted initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.
- Tracked client progress with regular assessments, adjusting programs as needed to ensure continued improvement over time.
- Boosted member retention with engaging group fitness classes, fostering a positive community atmosphere.
- Managed personal schedule efficiently allowing maximum availability for existing clientele along with accommodating new prospects consistently.
NASM Certified Personal Trainer
Crunch Fitness Gym
04.2023 - 08.2023
- Developed personalized fitness plans tailored to client goals and abilities.
- Conducted comprehensive fitness assessments to track progress and ensure safety.
- Led group training sessions, fostering a motivating environment for participants.
- Educated clients on nutrition and wellness strategies to enhance overall health.
- Analyzed client performance data to refine workout strategies and optimize results.
- Evaluated client progress regularly, adjusting workouts and goals accordingly to ensure consistent improvement and achievement of desired results.
- Contributed to the gym''s positive reputation through consistent delivery of high-quality personal training services that led to numerous referrals from satisfied clients.
- Boosted overall gym revenue through the successful sale of personal training packages and other fitness services.
Front Desk Agent
Great Wolf Lodge Resort
01.2016 - 12.2019
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Retail Sales Associate
Disneyland Resort
03.2015 - 08.2015
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Created Disney magic by providing park guests exemplary customer service pertaining to needs and requests.
Attractions Host
Universal Studios Hollywood
01.2014 - 09.2014
- Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Greeted guests and answered general questions about park and attractions offered.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
Character Attendant
Universal Studios Hollywood
01.2012 - 05.2013
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Oversaw maintenance and operation of vehicle, stage, and show equipment, maintaining safety, cleanliness and operational efficiency.
- Delivered information and details of interest about facility to visitors.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Operated under time schedule correlated to character performances during peak operational seasons.
Education
High School Diploma -
Paramount High School
Paramount, CA05.2007
Associate of Science - Kinesiology
Cerritos College
Norwalk, CA05.2023
Bachelor of Science - Kinesiology
California State University - Northridge
Northridge, CA05-2026
Skills
- First Aid and CPR
- Health and wellness
- Exercise program design
- Personal training and coaching
- Fitness instruction
- Active isolated stretching
- Functional movement
- Myofascial release techniques
- Strength training
- High-intensity interval training
- Progress monitoring
- Aquatic exercise
- Injury prevention
- Corrective exercise
- Balance training
- Adaptive exercise
- Flexibility training
- Cardiovascular conditioning
- Circuit training
- Body composition analysis
- Aerobic exercise
- Anaerobic exercise
- Special populations training
- Group fitness instruction
- Resistance training
- Senior fitness
- Power training
- Motivational
- Exercise program design
- Passion for fitness
- Client engagement
- Personal training and coaching
Accomplishments
- Collaborated with team of 12 individuals in the development of opening of Great Wolf Lodge in Garden Grove, CA.
Certification
- First Aid/CPR Certified
- CPT - Certified Personal Trainer
- NASM Physique and Bodybuilding Coach - 2025
Timeline
NASM Certified Personal Trainer
Crunch Fitness Gym
08.2023 - 04.2024
NASM Certified Personal Trainer
Crunch Fitness Gym
04.2023 - 08.2023
Front Desk Agent
Great Wolf Lodge Resort
01.2016 - 12.2019
Retail Sales Associate
Disneyland Resort
03.2015 - 08.2015
Attractions Host
Universal Studios Hollywood
01.2014 - 09.2014
Character Attendant
Universal Studios Hollywood
01.2012 - 05.2013
High School Diploma -
Paramount High School
Associate of Science - Kinesiology
Cerritos College
Bachelor of Science - Kinesiology
California State University - Northridge