Open To Work
Rafael Alarcon
Epicor
Mississauga,ON
Work Preference
Job Search Status:
Open to workDesired Job Title
Account ManagerWork Type
Full TimeLocation Preference
RemoteHybridLocation:
1020 Shaw Drive, Mississauga, ON,Toronto, ONOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekStock Options / Equity / Profit SharingSummary
Top-performing Sales Professional and FY24 BDR of the Year with a proven track record of driving 236% quota attainment and managing high-value industrial manufacturing pipelines. Combines an elite B2B sales background with deep expertise in occupational health and safety compliance, territory management, and cross-functional leadership. Highly skilled in consultative relationship building, technical troubleshooting, and executing tactical operations in high-pressure, fast-paced field environments.
16
Years of experience
Work History
Senior Business Development Representative
1 Year- Top 10 Tier Performer: Maintained top 10% performance rankings across the entire sales org, driving qualified enterprise pipeline in a competitive territory.
- Partnered with marketing and account executives to enhance lead generation strategies and shorten sales cycle.
- Conducted training sessions for new team members on business development best practices to ensure effective onboarding.
Business Development Representative
1 Year- BDR of the Year: Named FY24 KNA BDR of the Year out of 50+ peers and won the Q4 MVP Award for exceptional outbound performance.
- 236% Quota Attainment: Closed out the fiscal year at 236% of target, focusing on complex, consultative ERP sales to heavy manufacturers.
- Fast-tracked promotion to Senior BDR within 12 months by exceeding outbound metrics and achieving territory pipeline goals.
Covid-19 Program Manager - Warner brothers
2 Years 3 Months- Agile Project Management: Pioneered the development and execution of a critical occupational health program within a highly dynamic, fast-evolving regulatory setting.
- Operational Leadership & Support: Directed and oversaw multiple parallel projects, facilitating seamless execution across cross-functional teams.
- Cross-Disciplinary Team Training: Trained multi-disciplinary teams across expanding project sites, enhancing capacity to support rapid program growth.
- Compliance & Audit Readiness: Ensured strict adherence to audit principles and health and safety regulations, maintaining operational compliance and integrity.
- Strategic Client Onboarding: Managed new project onboarding and customized specialized technical services to fit the unique operational needs of individual clients.
- Inventory & Asset Logistics: Monitored and managed high-volume inventory levels to guarantee 100% material readiness and zero operational downtime.
Lead Flight Attendant
5 Years 5 Months- Optimized Territory Management: Planned and executed daily schedules in fast-paced field environments to maximize productivity and customer-facing time.
- Consultative Client Relations: Built long-term relationships and managed high-pressure accounts through customer service and conflict resolution expertise.
- On-Site Safety Leadership: Ensured compliance with regulatory standards and mitigated hazards through strict enforcement of safety protocols.
- Hands-On Asset & Technical Control: Managed and inspected critical high-value equipment and asset inventory to guarantee 100% operational readiness.
- Team Direction & Coaching: Directed and mentored junior team members on daily compliance, company standards, and operational efficiency.
- Target-Driven Performance: Achieved team safety and service goals by maintaining an agile workflow under strict, time-bound targets.
Server Manager
10 Years- Resource and Schedule Optimization: Managed complex staff schedules to guarantee seamless shift coverage and maximize operational efficiency.
- Performance-Driven Leadership: Motivated employees and established clear training goals and performance expectations to drive team morale.
- Team Training & Enablement: Coached front-of-house staff on service standards, enhancing service delivery and customer satisfaction.
- High-Stakes Problem Solving: Resolved guest and staff concerns professionally and efficiently under fast-paced, high-pressure conditions.
- Hands-On Client Service: Executed food and beverage service in daily, high-volume operations, ensuring quality and attention to detail.
Education
High School Diploma
High School Diploma
Skills
Sales & Territory
Value selling
Territory management
Account growth
Performance tracking
Technical Troubleshooting
Problem resolution
Safety & Compliance
Occupational Health & Safety
Compliance auditing
Leadership
Personnel management
Schedule planning
Languages
English (Fluent)
French (Fluent)
Tagalog (Fluent)
First Aid / CPR Certified
Timeline
Senior Business Development Representative
Epicor
11.2024 - 11.2025
Business Development Representative
Epicor
11.2023 - 11.2024
Covid-19 Program Manager - Warner brothers
B&A Health
09.2020 - 12.2022
Lead Flight Attendant
Air Canada Rouge
04.2017 - 09.2022
Server Manager
Colossus Greek Taverna
09.2009 - 09.2019
Eugene Delacroix
High School Diploma
St Paul Catholic School
High School Diploma
References Available Upon Request
“Not only did Rafael contribute during the inception of our pandemic programming, he carried the weight of the ever-changing demands within our client relationships through COVID-19. His customer service delivery in unparalleled, he masters new skills easily, and our growth throughout the last two years would not have been possible without him.”
– April R. Detzler, R.Kin.
Owner, B&A Health