ROZ FREDRICKSON
Regina,Saskatchewan
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Harvard Developments
Regina, Canada
01.2025 - Current
- Operate the Harvard Service Department alongside two other team members
- Receive and dispatch customer service requests to operators and portfolio personnel
- Enter data as indicated into a computerized maintenance management system (CMMS)
- Assist in promoting Harvard's exceptional customer service philosophy and customer service response guidelines with internal and external personnel
- Create and assign workorders in MRI Angus and MRI Workspeed
- Review and approve invoices related to my duties via Nintex
- Review the mobility plans for SK, MB, and AB and make adjustments as required in conjunction with Bell and SaskTel
- Assist in administering access cards and security access in Lenel
- Maintaining stakeholder relations (Tenant customers & operations personnel)
- Maintain central filing and documents management system in proper order
Realtor Assistant
Reg Bernhardt - Realtor
01.2022 - Current
- Assisted Reg in officially preparing all necessary documentation when closing a deal.
- Displayed exceptional attention to detail when reviewing property listings for accuracy and clarity, contributing to improved listing quality.
- Enhance property listings by creating and preparing highlight sheets for open houses.
- Supported realtor success through administrative tasks.
- Conducted market research and compiled data on recent property sales.
- Ensured that all paperwork was completed accurately and on time.
- Managed social media accounts associated with the agency's listings.
Serving Manager
Western Pizza
Regina, Canada
01.2018 - 01.2025
- Improved customer satisfaction by effectively resolving complaints and addressing special requests
- Fostered a positive work environment, resulting in low staff turnover and high employee morale
- Increased sales revenue by constantly upselling menu items and promoting seasonal specials
- Monitored daily cash handling procedures to ensure accuracy in transaction processing and minimize losses due to errors or theft
- Maintained high cleanliness standards, ensuring compliance with health code regulations and creating an appealing dining atmosphere
- Assisted in hiring processes by interviewing potential candidates, reviewing resumes, and making informed hiring decisions based on qualifications
- Training of new front-end staff since 2021
Co-op Intern
Farm Credit Canada
01.2021 - 03.2021
- Working with the internal audit team (finance division) I learned general audit skills, online office skills and audit program navigation daily
- I was in charge of light clerical tasks and worked independently and in a team environment on different portions of the audit
- Setting up all Microsoft Teams meetings for the team and emailing cliental along with general office etiquette
- Gained knowledge in working with Teammate+ (audit program), and Office 365
Education
Bachelor of Business Administration - Finance
Paul J. Hill School of Business
Regina, SK04-2024
Certificate in Public Relations -
University of Regins
Regina, SK12-2023
High-School Diploma -
Sheldon Williams Collegiate
Regina, SK01.2018
Skills
- Real Estate transactions
- Call center experience
- Verbal and written communication
- Payment processing
- Skilled in marketing for residential real estate
- Attention to detail
- Multitasking and organization
- Preparing documents
- Teamwork and collaboration
- Task delegation
- Guest relations
- Sanitation standards
- Team management
- Employee scheduling
- Customer Service management
- Data Entry
Volunteer Experience
- Regina Social Committee (The Hill Companies), 01/2025, Current
- Business Students' Society, Council Member, 01/2018, 12/2022
- Regina South Zone Taekwondo Club (Non-Profit Corporation), Board Member, 01/2018, 12/2020
References
References available upon request.
Timeline
Customer Service Representative II
Harvard Developments
01.2025 - Current
Realtor Assistant
Reg Bernhardt - Realtor
01.2022 - Current
Co-op Intern
Farm Credit Canada
01.2021 - 03.2021
Serving Manager
Western Pizza
01.2018 - 01.2025
Bachelor of Business Administration - Finance
Paul J. Hill School of Business
Certificate in Public Relations -
University of Regins
High-School Diploma -
Sheldon Williams Collegiate
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