Raesean Austin
Oakland
Summary
Dynamic tow truck driver with proven expertise in accident recovery and vehicle maintenance at Family Towing And Transportation. Renowned for exceptional customer service and effective route planning, ensuring timely and safe transportation. Skilled in coordinating with dispatch and maintaining safety protocols, consistently enhancing operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Tow Truck Driver
Family Towing And Transportation
Oakland
09.2024 - Current
- Provided courteous customer service at all times by being friendly, helpful, and professional.
- Repaired broken down vehicles on the side of the road when needed.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Maintained accurate records of all towing activities.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Worked well with dispatchers to communicate route and schedule changes.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Drove a variety of tow trucks depending on the size and weight of the load being towed.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Crew Member
In-N-Out Burger
Fairfield
01.2023 - 03.2026
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Drove team success by quickly completing assigned tasks.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Educated customers on menu items, product ingredients and nutritional values.
- Organized and restocked supplies to support operations and team productivity.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Armijo High School
Fairfield, CA06-2024
Skills
- Vehicle maintenance
- Customer service
- Accident recovery
- Route planning
- Safety procedures
- Parts ordering
Timeline
Tow Truck Driver
Family Towing And Transportation
09.2024 - Current
Crew Member
In-N-Out Burger
01.2023 - 03.2026
High School Diploma -
Armijo High School
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