Raenna Wingate
Shingle Springs
Summary
Dedicated Customer Service Representative with strong problem-solving and time management skills. Skilled in communication and organization, with a focus on maintaining customer satisfaction and fostering relationships. Proven ability to adapt quickly to new environments and collaborate effectively within teams to contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
BareBones WorkWear
Placerville
12.2024 - Current
- Managed daily operations ensuring efficient workflow and product availability.
- Oversaw inventory management, maintaining optimal stock levels to prevent shortages.
- Enforced customer service standards, resolving issues to ensure quality service delivery.
- Trained and mentored staff on safety protocols and customer service standards.
- Trained new staff on company policies and customer interaction standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Consulted with customers regarding needs and addressed concerns.
- Identified and implemented cross-selling opportunities to enhance sales.
- Developed strong customer relationships to encourage repeat business.
KID ZONE ATTENDANT
InShape
Shingle Springs
05.2023 - Current
- Greeted parents and guests upon arrival at the Kid Zone area.
- Maintained safe, clean and organized play areas for children.
- Followed company policies regarding safety procedures and protocols.
- Utilized problem-solving skills to resolve conflicts between children in a professional manner.
- Demonstrated strong communication skills when addressing concerns or complaints from parents or guardians.
ASSISTED LIVING SUPERVISOR
Eskaton Lodge
Cameron Park
12.2022 - 07.2023
- Supervised assisted living staff, onboarding new employees, assigning tasks, and delivering constructive feedback to optimize care delivery.
- Supervised clinical nursing staff in carrying out physician orders; ensured that medications were administered safely and according to policy and regulations.
- Monitored safety precautions and assessed premises daily for cleanliness and hazard control, ensuring a safe environment for residents and staff.
- Exhibited leadership by problem solving, making decisions, resolving conflicts, and building cohesive teams to enhance staff effectiveness.
- Maintained accurate records regarding resident needs, progress notes, incident reports, medication administration logs.
- Developed and maintained relationships with families of residents to provide them with updates on their loved ones' care.
- Ensured that all safety protocols were followed at all times to protect both employees and residents.
- Checked on residents regularly to confirm safety, health and emotional well-being.
PERSONAL SHOPPER
Sam's Club
Folsom
05.2021 - 11.2022
- Dispensed member orders to ensure timely fulfillment and customer satisfaction.
- Provide a great member experience while dispensing their orders.
- Utilized company technology to accurately pick and dispense items for customer orders.
- Sorted and organized customer orders to enhance processing efficiency.
- Provide help to members that call and have questions or concerns.
- Received work assignments from the order system to fill orders.
CHILD CARE ATTENDANT
California Family Fitness
Folsom
05.2022 - 10.2022
- Ensured safety in play areas by inspecting equipment regularly and supervising children's activities to prevent accidents.
- Sanitized toys and play equipment to maintain a safe and hygienic environment for children.
- Observed and monitored children's play activities.
- Recommended and initiated behavior management strategies, including encouraging children to care for their clothing and tidy up toys and books.
- Organized and stored toys and materials to ensure order in activity areas.
- Performed general administrative tasks, such as taking attendance, editing internal paperwork and making phone calls.
PRIVATE NANNY
PRIVATE NANNY
Shingle Springs
11.2013 - 05.2022
- Coordinated family trips by overseeing childcare logistics, ensuring enjoyment and safety.
- Prepared and served nutritionally balanced meals and snacks for children.
- Partnered with parents to create and execute discipline programs, fostering positive behavior in children.
- Implemented music and art activities to inspire creativity and self-expression in children.
- Executed cleaning tasks to ensure a safe environment for children.
CAREGIVER
Ponte Palmero
Cameron Park
01.2019 - 01.2020
- Fostered resident comfort by answering requests and reporting observations to nursing supervisor.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Encouraged independence among clients while promoting dignity at all times.
- Addressed resident dining needs, ensuring nutritional support and comfort during meals.
- Tracked vital signs, facilitating early detection of health issues and supporting care decisions.
- Documented health changes and communicated observations to nursing staff for timely interventions.
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CA, USA05-1999
Skills
- Customer relationship management (CRM)
- Inventory management
- Problem solving
- Time management
- Customer service
- Verbal and written communication
- CRM management
- Conflict resolution
Certification
- HCAA
- CPR
Timeline
Manager
BareBones WorkWear
12.2024 - Current
KID ZONE ATTENDANT
InShape
05.2023 - Current
ASSISTED LIVING SUPERVISOR
Eskaton Lodge
12.2022 - 07.2023
CHILD CARE ATTENDANT
California Family Fitness
05.2022 - 10.2022
PERSONAL SHOPPER
Sam's Club
05.2021 - 11.2022
CAREGIVER
Ponte Palmero
01.2019 - 01.2020
PRIVATE NANNY
PRIVATE NANNY
11.2013 - 05.2022
High School Diploma -
Ponderosa High School