Raelynn Roylance
Smithers,BC
Summary
Seeking employment in a healthy, positive, and team-working environment that fosters continuous learning and professional growth. Proficient in utilizing office software, handling clerical tasks, and collaborating with staff and individuals. Personable and organized with a knack for efficient office administration and team coordination. Solid understanding of office software and administrative procedures.
Overview
24
24
years of professional experience
Work History
Office Manager
Hausi Contracting Ltd.
01.2005 - Current
- Perform all administrative tasks
- Write quotes and proposals
- Payroll and Book Keeping
- Order parts and equipment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Owner/Operator of Curves Fitness
Self Employed
01.2012 - 12.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Owner/Operator
Creative Energy Hair Studio
01.2001 - 01.2005
- Manage and maintaining Salon
- Schedule, organize & trained staff
- Ordering of all product & supplies
- Mentor and train co-workers
- Scheduling of appointments
- Maintained a high level of professionalism
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior service to clients.
Education
Business Technology with Accounting Certificate -
Northwest Community College
Smithers, BC01.2009
Cosmetology Certificate -
Penticton School of Hairdressing
Penticton, BC01.1991
Skills
- Customer service
- Small business operations
- Problem-solving
- Hiring
- Office management
- Verbal and written communication
- Troubleshooting
- Staff training and development
- Organizational skills
- Client service
- Office administration
- Business management
- Staffing
- Effective communication
Timeline
Owner/Operator of Curves Fitness
Self Employed
01.2012 - 12.2015
Office Manager
Hausi Contracting Ltd.
01.2005 - Current
Owner/Operator
Creative Energy Hair Studio
01.2001 - 01.2005
Cosmetology Certificate -
Penticton School of Hairdressing
Business Technology with Accounting Certificate -
Northwest Community College
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