Raelyn Castillo
Yucaipa
Summary
Dynamic and results-driven professional with exceptional guest service skills honed at Soboba Casino Resort. Proven ability to enhance customer satisfaction through effective communication and efficient multitasking. Experienced in slot operations, ensuring optimal performance and adherence to standards. Strong problem-solving abilities complemented by a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Slot Attendant
Soboba Casino Resort
San Jacinto Ca
11.2024 - Current
- Monitored slot machine performance, ensuring optimal functionality and guest satisfaction.
- Assisted patrons with inquiries, providing exceptional customer service in a fast-paced environment.
- Conducted routine maintenance checks on gaming machines, identifying and reporting issues promptly.
- Processed payouts accurately, adhering to casino regulations and operational standards.
Cash Wrap Supervisor
Ulta
Beaumont, CA
02.2023 - 03.2025
- Supervised cash wrap operations, ensuring efficient customer transactions and service quality.
- Trained and mentored team members on cash handling procedures and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels at cash wrap stations.
- Developed scheduling strategies to ensure adequate coverage during peak shopping hours.
Education
GED -
Redlands Adult Ed
Redlands Ca Skills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Team player attitude
- Exceptional guest service skills
- Problem-solving abilities
- Multitasking
- Customer satisfaction
Timeline
Slot Attendant
Soboba Casino Resort
11.2024 - Current
Cash Wrap Supervisor
Ulta
02.2023 - 03.2025
GED -
Redlands Adult Ed