Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raelene Godsman

Edmonton

Summary

Dedicated professional with a strong work ethic and expertise in cleaning and customer service, honed at Legacy Ford. Proven ability to enhance customer satisfaction through meticulous attention to detail and effective time management. Skilled in POS systems and cash handling, consistently delivering high-quality results in fast-paced environments.

Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Janitor

Legacy Ford
11.2023 - 11.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.

Car Detailer

Legacy Ford
05.2023 - 05.2024
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.

Sales Associate

F&L Cannabis
01.2023 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Green Solutions
10.2022 - 01.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Environmental Services Housekeeper

Alberta Health Services
01.2021 - 09.2021
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.

File Maintenance Clerk

Evergreen Co-op
09.2014 - 12.2020
  • Improved office efficiency by streamlining the file maintenance process, resulting in a more organized workspace.
  • Maintained accurate records by consistently updating files with relevant information, ensuring up-to-date documentation.
  • Performed routine backups of critical data, minimizing potential loss due to unforeseen circumstances or technical issues.
  • Inventory on lottery and tobacco
  • Shipping and receiving invoicing
  • Worked front end when needed running till handling cash
  • Worked stock when needed
  • Trained new employees on file maintenance procedures, fostering adherence to established best practices within the team.


Server/Barista

CJ's Cafe
09.2012 - 11.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

No Degree -

North Peace Secondary
Fort St. John, BC

Skills

  • Cleaning expertise
  • POS systems
  • Refund handling
  • Industrial cleaning methods
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Time management skills
  • Cash handling
  • Customer relations
  • Cash register systems

Certification

ProServe Liquor Training

Qcw & sell safe

Timeline

Janitor

Legacy Ford
11.2023 - 11.2024

Car Detailer

Legacy Ford
05.2023 - 05.2024

Sales Associate

F&L Cannabis
01.2023 - 04.2023

Sales Associate

Green Solutions
10.2022 - 01.2023

Environmental Services Housekeeper

Alberta Health Services
01.2021 - 09.2021

File Maintenance Clerk

Evergreen Co-op
09.2014 - 12.2020

Server/Barista

CJ's Cafe
09.2012 - 11.2014

No Degree -

North Peace Secondary

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Raelene Godsman