Raegan Harvey
19277 63A Ave, Surrey
Summary
Proven Service Advisor at Kia West, adept in maintaining a 90% CSI average and surpassing sales targets through exceptional customer service and vehicle maintenance knowledge. Skilled in multitasking and fostering customer loyalty, my strong work ethic and communication skills drive repeat business and meet dealership goals.
Overview
12
12
years of professional experience
Work History
Service Advisor
Kia West
07.2014 - Current
- Maintaining high customer satisfaction standards to meet or exceed targets
- Educating customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by recommending relevant products/services when appropriate
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication
- Warranty claim submission for factory warranty claims
- Extended warranty submissions
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Sales Associate
La Vie En Rose Outlet & Aqua
07.2013 - 07.2014
- Cashier
- Shipping/receiving
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Crew Member
McDonald's
10.2012 - 09.2013
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Westview Secondary
Maple Ridge, BC06-2014
Skills
- Obtain 90% CSI average
- Keeping up with dealership goals and targets
- Enjoy working in a fast pace environment
- Customer Service
- Computer knowledge
- Multitasking and organization
- Vehicle repair assessments
- Strong work ethic
- Excellent communication and attention to detail
- Problem-solving
- Reliable and punctual
Timeline
Service Advisor
Kia West
07.2014 - Current
Sales Associate
La Vie En Rose Outlet & Aqua
07.2013 - 07.2014
Crew Member
McDonald's
10.2012 - 09.2013
High School Diploma -
Westview Secondary
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