Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raechel Thomas

San Diego

Summary

Experienced in customer service with a strong focus on providing accurate information and resolving inquiries effectively. Demonstrated ability to maintain detailed records of interactions, ensuring efficient follow-up and improved service delivery. Proven skills in problem-solving and communication, contributing to enhanced customer satisfaction and streamlined processes. Familiarity with shipping and receiving operations supports readiness for roles requiring timely and organized delivery of goods.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Legal Shield Senior Consultant
San Diego
06.2011 - 06.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Associate of Arts - Business

Ucsd
San Diego, CA
03-2006

Skills

  • Customer service
  • Data entry
  • Communication skills
  • Sales support
  • Problem-solving
  • Schedule mastery
  • Delivery scheduling
  • Shipping and receiving
  • Call center procedures
  • Money handling
  • Credit card payment processing
  • [Software] CRM system proficiency
  • Materials transport
  • Retail marketing

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home optionTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Timeline

Customer Service Representative

Legal Shield Senior Consultant
06.2011 - 06.2025

Associate of Arts - Business

Ucsd
Raechel Thomas