
Results driven individual with 17 plus years experience in the gaming industry, management and the administrative field. Respected and upholds highest ethical standards, performance is more than minimal, a team player, multi-tasked and detailed oriented individual. A quick learner who works well under pressure with a positive attitude and professional demeanor with the ability to maintain a high level of confidentiality.
Summary of duties are receipt deposit and reconciling all tax revenue income, payments and business license related fees, maintain database of taxpayers information. Perform data entry, process all types of business license applications and licenses. Provide administrative support to the Liquor Control Board including processing the applications, payments and licenses. Prepare monthly reports for the department director. Process check requests for supplies and department payments (billing). Keep inventory of department supplies and machine maintenance as needed. Filing and working with the public, vendors and businesses on a daily basis including answering all incoming calls and performed other administrative duties as needed.
Performed diversified duties in the processing, monitoring and maintenance of all employee personnel files. Coordinates with the HR specialist and the director of Human Resources. Record changes on employee status, department transfers, rate increases, terminations, etc. Responds to inquiries, scheduling appointments and meetings as well as composing and typing correspondences and reports. Perform clerical functions, answers all incoming calls and verification for employment and medical insurance of employees. Process the job announcements including submitting announcements to the local newspaper website advertisements and magazines. Process check requests for the department billings. Assist in the mailroom when needed. Interact and retrieve all incoming questions, requests, concerns and complaints.
Assisted in supervising, managing and overseeing all areas of operations of the cashier cage and count room, in all staffing and training. Accountable for variances, ensures compliance with company policies and procedures, state internal controls, proper completion of daily reports and that daily deposits are done in a timely manner. Manages and oversees the cage operations in the absence of the director. Performed departments surveillance reviews for variance search. Assisted in scheduling, hiring, payroll and researching for all new equipment and monthly department meetings. Participated with count team on the gaming floor when needed as to drops and all areas of the casino gaming floor (soft/hard drops) which involved currency, poker chips, tito tickets and coin.
As a cashier and vault cashier duties involved customer service to every customer and answer all incoming calls. Exchanged money for money that included cash exchanges with various departments, change carts, blackjack fills, machine fills, jackpots and hand payouts and cash vouchers. Processed transactions for customers of perso al checks, credit card requests, traveler checks, promotion payouts. Responsible for impress window bank and cash exchanges with the vault to restock window bank.