RaeAnn Proulx
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 33 years of relevant work experience to your team.
Overview
35
35
years of professional experience
Work History
Pharmacy Assistant Supervisor
Fenlons Pharmacy
06.1989 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Supported operations with filing, copying and faxing.
- Prepared unit-dose medications for hospitals or long-term care facilities, ensuring accurate labeling for proper administration.
- Trained new pharmacy staff on computer system and drug management protocols.
- Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Education
Selkirk
OnlineDiploma - Pharmacy Technician
Ontario Business College
Thunder Bay06.1994
Skills
- Secure storage of medications
- POS System Operation
- Regulatory Compliance
- Resolving Complaints
- Pharmaceutical Calculations
- Computer savvy
- Insurance Billing
- Order documentation
Languages
English
Full Professional
New long term care program
I worked with the long term care team at the Lady Dunn Health Centre to implement a new program to make dispensing medication
Timeline
Pharmacy Assistant Supervisor
Fenlons Pharmacy
06.1989 - Current
Selkirk
Diploma - Pharmacy Technician
Ontario Business College
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