Raeamelia Butt
Barrie
Summary
Dynamic professional with a strong background in customer service and education, exemplified during my tenure at Tim Hortons. Skilled in problem-solving and multitasking, I fostered positive relationships and enhanced team performance. Committed to excellence, I effectively managed operations while ensuring a supportive environment for both staff and customers.
Overview
43
43
years of professional experience
Work History
Dishwasher/Prep Cook
Northwinds Brewhouse
08.2022 - Current
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Prep food as directed by supervisor
Customer Service Supervisor
Tim Hortons
02.2015 - 08.2022
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer concerns
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Elementary School Teacher
Durham District School Board
09.1982 - 12.2015
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Met with parents to review Individualized Education Plans for at-risk students.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
Education
Bachelor of Education - Elementary Education
University of Toronto
Toronto09-1982
Bachelor of Arts - Psychology
Trent University
Peterborough09-1979
Diploma - Legal Office Administration
Durham College
Oshawa05-1977
Skills
- Multitasking and organization
- Problem-solving
- Interactive communication skills
- Adaptability and flexibility
- Customer service excellence
- Time management
- Efficient nature
- Organizational strengths
- Hospitality and accommodation
Languages
English
Full Professional
Timeline
Dishwasher/Prep Cook
Northwinds Brewhouse
08.2022 - Current
Customer Service Supervisor
Tim Hortons
02.2015 - 08.2022
Elementary School Teacher
Durham District School Board
09.1982 - 12.2015
Bachelor of Education - Elementary Education
University of Toronto
Bachelor of Arts - Psychology
Trent University
Diploma - Legal Office Administration
Durham College