Versatile operations employee with years of experience and combined knowledge in customer service and office management. Exemplary verbal and written communicator who demonstrates professionalism and strengthens the company image when working with clients. Other highlights of qualification include:
A dedicated professional with the ability to work independently and collaboratively to achieve a goal.
Ability to work in a high pressure and fast paced environment.
Highly adaptable in learning and understanding new procedures and techniques.
Demonstrates ability to listen effectively, speak clearly, calmly, and professionally.
Effective interpersonal relationship building, diverse cultural, and professional backgrounds.
Proficient in computer applications and softwares including Microsoft Word, Excel, Oracle, and Taleo.
Overview
11
11
years of professional experience
Work History
Recruitment Consultant
Premium Staffing Solutions
Vancouver, British Columbia
12.2021 - Current
Partnered with account managers to interview and screen candidates to determine skill sets and career goals
Utilized Window based applications such as Crelate and Talent Hook along with web search tools like Indeed and LinkedIn to build a strong pipeline of candidates
Performed full cycle recruitment for a variety of industries for full-time permanent roles
Managed recruitment by sourcing, screening, interviewing, and extending offers
Recruited in various industries from entry-level to senior roles such as legal, manufacturing, production, accounting, and supply chain and logistics
Headhunted passive candidates and sold opportunities that aligned with their goals
Managed client accounts and provided comprehensive support in the absence of account managers, ensuring seamless continuity of services.
Clerk B- Billing Representative
City of Winnipeg Water and Waste Department
Winnipeg, Manitoba
05.2019 - 11.2021
Assigned service requests, directed problem requests, entered field notes as required, and created new field requests as required
Utilized Excel to provide appropriate estimates of water utilities
Used Customer Care and Billing (CCB) to assist customers with their water and waste billing
Had knowledge of the FIPPA and PHIA act that ensures customer accounts are protected
Ensured client satisfaction by promptly responding to emails, addressing inquiries, and resolving concerns within established timelines
Performed data entry tasks to update customer accounts records.
Senior Success Specialist
Skipthdishes
Winnipeg, Manitoba
11.2017 - 10.2019
Responsible for Customer and Restaurant Live Support
Identified and assessed customers' and restaurants' needs to achieve satisfaction
Aided customers with any concerns regarding order modifications and payment inquiries via written communications and inbound calls
Provided accurate, valid, and complete information using the right methods/tools and increase customer satisfaction levels
Provided training to new employees and assistance on the floor to meet demands
Assisted with developing a comprehensive process manual to streamline departmental operations, enhancing efficiency and seamless workflow across teams.
Handled escalations and provided appropriate solutions in a timely manner; followed up to ensure resolution and satisfaction.
Team Member
Tim Horton's
Winnipeg, Manitoba
09.2013 - 04.2017
Mastered point-of-service (POS) computer system for automated order taking
Handled currency and credit transactions
Provided positive customer service behaviors such as immediate acknowledgment, giving undivided attention, and rectifying any customer issues to maximize guest satisfaction
Prepared orders within a given amount of time while considering food quality.
Education
Bachelor of Science - Psychology
University of Manitoba, Faculty of Science
Winnipeg, MB
10-2019
High School Diploma -
Transcona Collegiate Institute
06.2014
Skills
Candidate Sourcing
Client management
Contract Negotiation
Diversity and Inclusion
Resume Screening
Employee engagement
Interviewing techniques
Volunteer Experience
HR Assistant
Canadian Red Cross
04/21 to 1/22
Acts as the first line of support for current and prospective Canadian Red Cross personnel to resolve a variety of client inquiries and requests.
Maintains excellent client service and quality management in service delivery.
Coordinates with a variety of internal and external clients for the effective management of the recruitment processes for positions assigned.
Ensures records management and electronic files are in order with all the relevant information.
Collects, tracks and records data in relation to the work within the scope of responsibility.
General Laborer/Warehouse/Customer Service Rep at Crown Staffing Agency- "Premium"/ "Drury Inn HotelGeneral Laborer/Warehouse/Customer Service Rep at Crown Staffing Agency- "Premium"/ "Drury Inn Hotel