Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Rae Villanueva

Vancouver,British Columbia

Summary

  • Versatile operations employee with years of experience and combined knowledge in customer service and office management. Exemplary verbal and written communicator who demonstrates professionalism and strengthens the company image when working with clients. Other highlights of qualification include:
  • A dedicated professional with the ability to work independently and collaboratively to achieve a goal.
  • Ability to work in a high pressure and fast paced environment.
  • Highly adaptable in learning and understanding new procedures and techniques.
  • Demonstrates ability to listen effectively, speak clearly, calmly, and professionally.
  • Effective interpersonal relationship building, diverse cultural, and professional backgrounds.
  • Proficient in computer applications and softwares including Microsoft Word, Excel, Oracle, and Taleo.

Overview

11
11
years of professional experience

Work History

Recruitment Consultant

Premium Staffing Solutions
Vancouver, British Columbia
12.2021 - Current
  • Partnered with account managers to interview and screen candidates to determine skill sets and career goals
  • Utilized Window based applications such as Crelate and Talent Hook along with web search tools like Indeed and LinkedIn to build a strong pipeline of candidates
  • Performed full cycle recruitment for a variety of industries for full-time permanent roles
  • Managed recruitment by sourcing, screening, interviewing, and extending offers
  • Recruited in various industries from entry-level to senior roles such as legal, manufacturing, production, accounting, and supply chain and logistics
  • Headhunted passive candidates and sold opportunities that aligned with their goals
  • Managed client accounts and provided comprehensive support in the absence of account managers, ensuring seamless continuity of services.

Clerk B- Billing Representative

City of Winnipeg Water and Waste Department
Winnipeg, Manitoba
05.2019 - 11.2021
  • Assigned service requests, directed problem requests, entered field notes as required, and created new field requests as required
  • Utilized Excel to provide appropriate estimates of water utilities
  • Used Customer Care and Billing (CCB) to assist customers with their water and waste billing
  • Had knowledge of the FIPPA and PHIA act that ensures customer accounts are protected
  • Ensured client satisfaction by promptly responding to emails, addressing inquiries, and resolving concerns within established timelines
  • Performed data entry tasks to update customer accounts records.

Senior Success Specialist

Skipthdishes
Winnipeg, Manitoba
11.2017 - 10.2019
  • Responsible for Customer and Restaurant Live Support
  • Identified and assessed customers' and restaurants' needs to achieve satisfaction
  • Aided customers with any concerns regarding order modifications and payment inquiries via written communications and inbound calls
  • Provided accurate, valid, and complete information using the right methods/tools and increase customer satisfaction levels
  • Provided training to new employees and assistance on the floor to meet demands
  • Assisted with developing a comprehensive process manual to streamline departmental operations, enhancing efficiency and seamless workflow across teams.
  • Handled escalations and provided appropriate solutions in a timely manner; followed up to ensure resolution and satisfaction.

Team Member

Tim Horton's
Winnipeg, Manitoba
09.2013 - 04.2017
  • Mastered point-of-service (POS) computer system for automated order taking
  • Handled currency and credit transactions
  • Provided positive customer service behaviors such as immediate acknowledgment, giving undivided attention, and rectifying any customer issues to maximize guest satisfaction
  • Prepared orders within a given amount of time while considering food quality.

Education

Bachelor of Science - Psychology

University of Manitoba, Faculty of Science
Winnipeg, MB
10-2019

High School Diploma -

Transcona Collegiate Institute
06.2014

Skills

  • Candidate Sourcing
  • Client management
  • Contract Negotiation
  • Diversity and Inclusion
  • Resume Screening
  • Employee engagement
  • Interviewing techniques

Volunteer Experience

HR Assistant                     

Canadian Red Cross              

04/21 to 1/22

  • Acts as the first line of support for current and prospective Canadian Red Cross personnel to resolve a variety of client inquiries and requests.
  • Maintains excellent client service and quality management in service delivery.
  • Coordinates with a variety of internal and external clients for the effective management of the recruitment processes for positions assigned.
  • Ensures records management and electronic files are in order with all the relevant information.
  • Collects, tracks and records data in relation to the work within the scope of responsibility.

Timeline

Recruitment Consultant

Premium Staffing Solutions
12.2021 - Current

Clerk B- Billing Representative

City of Winnipeg Water and Waste Department
05.2019 - 11.2021

Senior Success Specialist

Skipthdishes
11.2017 - 10.2019

Team Member

Tim Horton's
09.2013 - 04.2017

Bachelor of Science - Psychology

University of Manitoba, Faculty of Science

High School Diploma -

Transcona Collegiate Institute
Rae Villanueva