Rae-Anne Scratch
Leamington,ON
Summary
Dynamic and results-oriented professional with extensive experience in case management and automotive service advising, notably with South Essex Community Council. Excelled in problem-solving and conflict resolution, enhancing customer satisfaction and streamlining care coordination. Proven track record in improving program performance and service delivery through innovative strategies and meticulous organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Case Manager
South Essex Community Council
05.2015 - 07.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Completed Keep the Heat and Ontario Energy Support applications for clients
Facilitator Trainer
CUPE National
03.2012 - 12.2018
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter including, but not limited to, anti-bullying, challenging racism in the workplace, managing member to member conflict in the workplace.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Program Leader
South Essex Community Council
03.2007 - 05.2015
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
- Maintained vehicle fleet licensing and required documentation as well as mechanical needs.
- Provided training and support for both staff and volunteers.
- Documented and resolved any complaints or issues clients raised.
- Maintained financial records/billing of services for clients and programs.
Automotive Service Advisor
Leamington Chrysler
04.1998 - 03.2001
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Service Advisor
Dave Hitchcock Chevrolet
03.1995 - 04.1998
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Education
High School Diploma -
Leamington District Secondary School
Leamington, ON1990
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Care Coordination
Certification
First Aid CPR
Volunteer History
South Essex Community Council- Coats for Kids Program- Assisted community members in receiving coats, hats and mittens 2007-2023
United Way -Neighbors Helping Neighbors Project- organized and attended community meetings to determine community concerns 2012 -2014
Mount Carmel Blytheswood School- Parent Council Chair- conducted meetings to determine needs to support children and staff 1999-2011
Timeline
Case Manager
South Essex Community Council
05.2015 - 07.2024
Facilitator Trainer
CUPE National
03.2012 - 12.2018
Program Leader
South Essex Community Council
03.2007 - 05.2015
Automotive Service Advisor
Leamington Chrysler
04.1998 - 03.2001
Automotive Service Advisor
Dave Hitchcock Chevrolet
03.1995 - 04.1998
High School Diploma -
Leamington District Secondary School
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