Radomir Horvath
Hamilton,ON
Summary
Dynamic professional with a proven track record at JR Delivery, excelling in time management and customer service. Recognized for enhancing operational efficiency and maintaining a clean driving record. Adept at problem-solving and building relationships, ensuring timely deliveries while adhering to safety protocols. and fostering positive client interactions.
Great customer service as I’ve worked in retail and management for years. I have managed 3 car wash locations and a ceramic pro Canada location.
Overview
12
12
years of professional experience
Work History
Driver
JR Delivery
02.2020 - Current
- Operated delivery vehicles efficiently, ensuring timely transportation of goods.
- Adhered to safety regulations and protocols during all driving activities.
- Maintained accurate delivery logs and reports for accountability.
- Inspected vehicles regularly to ensure optimal performance and safety standards.
- Assisted in loading and unloading packages, maximizing space utilization in vehicles.
- Delivered exceptional customer service while interacting with clients during deliveries.
- Adapted quickly to changing routes and schedules, demonstrating flexibility in operations.
Cashier Team Lead
Personal Touch Car Cleaning
08.2013 - 08.2023
- Supervised daily cash register operations, ensuring accurate transactions and efficient customer service.
- Trained and mentored new cashiers on operational procedures and customer engagement techniques.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Implemented streamlined processes for handling cash and credit transactions, reducing discrepancies.
- Ensured compliance with company policies and safety regulations during all operational activities.
- Collaborated with management to identify areas for process improvement and implement solutions.
- Resolved customer complaints effectively, fostering a positive shopping experience and enhancing loyalty.
Manager
Ceramic Pro
06.2018 - 07.2023
- Developed and implemented process improvements in production workflows.
- Managed team performance through effective training and mentorship initiatives.
- Oversaw inventory management, ensuring optimal stock levels and accuracy.
- Streamlined operational procedures to enhance efficiency in daily tasks.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated strong relationships with vendors to ensure quality material sourcing.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Cardinal Newman
Stoney Creek, ON2012
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Loading and unloading
- Safety management
- Passenger transportation
- Relationship building
- Schedule management
- Multitasking
- Organizational skills
- Critical thinking
- Decision-making
- Active listening
- Reliability
Timeline
Driver
JR Delivery
02.2020 - Current
Manager
Ceramic Pro
06.2018 - 07.2023
Cashier Team Lead
Personal Touch Car Cleaning
08.2013 - 08.2023
High School Diploma -
Cardinal Newman