Radka Hladkova
West Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Tundra Inn
10.2025 - Current
- Expedited check-in and check-out procedures for guests, ensuring seamless experience during their visits.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Onboard Host
Rocky Mountaineer
03.2025 - 10.2025
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to guests, handled challenging situations with ease.
- Served breakfast and lunch onboard, prepared alcoholic and non-alcoholic beverages.
- Actively engaged with guests by story telling.
Guest Experience Specialist
Rocky Mountaineer
04.2024 - 10.2024
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome and answered any questions related to Rocky Mountaineer journeys.
- Managed check-in procedures and printed boarding passes and luggage tags for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Accompanied guests on motor coaches during their arrival or departure days.
Onboard Host
Rocky Mountaineer
08.2024 - 09.2024
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to guests, handled challenging situations with ease.
- Served breakfast and lunch onboard, prepared alcoholic and non-alcoholic beverages.
- Actively engaged with guests by story telling.
Barista Supervisor
635151 Alberta Ltd, Andromeda Coffee Shop
11.2023 - 07.2024
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Onboard Host
Rocky Mountaineer
05.2023 - 10.2023
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to guests, handled challenging situations with ease.
- Served breakfast and lunch onboard, prepared alcoholic and non-alcoholic beverages.
- Actively engaged with guests by story telling.
Onboard Host
Rocky Mountaineer
06.2022 - 10.2022
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to guests, handled challenging situations with ease.
- Served breakfast and lunch onboard, prepared alcoholic and non-alcoholic beverages.
- Actively engaged with guests by story telling.
Front Desk Receptionist
Tundra Inn
10.2022 - 11.2022
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Barista Supervisor
635151 Alberta Ltd, Andromeda Coffee Shop
07.2021 - 06.2022
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Office Manager
Rockaboo Mountain Adventures
11.2017 - 06.2021
- Smoothly run a mountain guiding company office.
- Communicated with clients and remained the point of contact from the initial email until clients booked.
- Communicated with guides, kept their HR files up to date.
- Scheduled guides for daily offers and private outings.
- Maintained and updated booking system and website as well as listings on partners' websites (e.g. TripAdvisor).
- Resolved issues through active listening and open-ended questioning.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Annually prepared documents for renewals of business licenses, company insurance and commercial vehicle insurance.
- Assisted with AirBnB listings, actively co-hosted.
Hostess and Bartender
Fiddle River
07.2020 - 10.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Used cash registers and credit card machines to cash out customers.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
Barista Shift Lead
635151 Alberta Ltd, SnowDome Coffee Shop
07.2014 - 04.2019
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Ordered dairy products and baking supplies.
- Baked from scratch.
Hostess and Server
Powderhorn Chateau
12.2016 - 03.2017
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and menu information.
- Informed servers of newly seated parties for speedy service.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Used cash registers and credit card machines to cash out customers.
Retail Assistant
Totem Tog Shops
09.2014 - 05.2015
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with ski rental and adjusted bindings.
Education
Master degree - Economical and Cultural Studies
Czech University of Life Sciences
Prague02.2014
English Certificate - English As A Second Language
Harrow College
London, UK07.2012
High School Diploma -
Secondary School Drtinova
Prague2007
Skills
- Customer Service
- Complaint Resolution
- Reservations Coordination
- Schedule Management
- Professional and Courteous
- Strong Organizational Skills
- Task Prioritization
- Fast Learner
- Cash Handling
- Highly Efficient and Productive
- Problem Solving
Certification
ProServe Liquor Staff Training, expiry date: July 09, 2030
SafeCheck Advanced Food Safety Certification, expiry date: April 21, 2026
WorkSafe BC Basic First Aid, expiry date: April 28, 2028
Timeline
Front Desk Receptionist
Tundra Inn
10.2025 - Current
Onboard Host
Rocky Mountaineer
03.2025 - 10.2025
Onboard Host
Rocky Mountaineer
08.2024 - 09.2024
Guest Experience Specialist
Rocky Mountaineer
04.2024 - 10.2024
Barista Supervisor
635151 Alberta Ltd, Andromeda Coffee Shop
11.2023 - 07.2024
Onboard Host
Rocky Mountaineer
05.2023 - 10.2023
Front Desk Receptionist
Tundra Inn
10.2022 - 11.2022
Onboard Host
Rocky Mountaineer
06.2022 - 10.2022
Barista Supervisor
635151 Alberta Ltd, Andromeda Coffee Shop
07.2021 - 06.2022
Hostess and Bartender
Fiddle River
07.2020 - 10.2021
Office Manager
Rockaboo Mountain Adventures
11.2017 - 06.2021
Hostess and Server
Powderhorn Chateau
12.2016 - 03.2017
Retail Assistant
Totem Tog Shops
09.2014 - 05.2015
Barista Shift Lead
635151 Alberta Ltd, SnowDome Coffee Shop
07.2014 - 04.2019
Master degree - Economical and Cultural Studies
Czech University of Life Sciences
English Certificate - English As A Second Language
Harrow College
High School Diploma -
Secondary School Drtinova
Hobbies
Avid hiker, scrambler and skier.