Radisha Millbrook
San Jose
Summary
Dynamic optician with a proven track record with Essilor Luxottica, excelling in frame styling and prescription interpretation. Adept at enhancing customer satisfaction through quality control and effective relationship management. Passionate about delivering tailored eyewear solutions, consistently achieving team objectives and fostering a positive patient experience.
Overview
1
1
year of professional experience
Work History
Optician
Keplr Vision
Sunnyvale
06.2025 - Current
- Tailored frame styling and eyewear recommendations to align with patient needs and preferences.
- Measured and fitted glasses with precision, ensuring optimal comfort.
- Explained lens options, materials, and treatments to facilitate informed patient decisions.
- Verified and interpreted insurance benefits including VSP, Davis, Eyemed, and Spectera.
- Processed eyewear orders while managing quality control standards.
- Troubleshot and adjusted eyewear for improved fit and comfort.
- Maintained optical inventory and organized display areas for enhanced visibility.
- Contributed to sales goals while focusing on patient satisfaction.
- Collaborated with team members and management to successfully meet and exceed team objectives.
- Worked alongside colleagues and supervisors to effectively achieve team goals.
- Partnered with peers and leadership to consistently accomplish team targets.
Team Lead
Essilor Luxottica (LensCrafters)
San Jose
05.2024 - Current
- Delivered outstanding customer service through effective sales team management.
- Facilitated patient assistance with frame selection and lens material recommendations.
- Coordinated Optometrist's schedule to improve appointment management.
- Checked in patients, ensuring all required pre-testing forms were complete.
- Executed pre-testing procedures including vision tests and retinal imaging.
- Maintained equipment hygiene by disinfecting prior to each patient use.
- Organized follow-up appointments and contact lens prescriptions for patient convenience.
- Trained new contact lens wearers on proper insertion and removal practices.
Dispensing Optician
Visique Vision
San Jose
03.2024 - 04.2024
- Assisted patients in selecting frames based on face shape, lifestyle, and visual requirements.
- Took measurements including pupillary distance and temple length for optimal spectacle fit.
- Interpreted prescriptions to ensure accurate manufacturing of spectacles.
- Prepared detailed work orders for optical laboratories to fulfill prescription specifications.
- Inspected spectacles upon receipt from manufacturers to uphold quality control standards.
- Notified patients regarding availability of their orders for pick-up.
- Organized orders with an alpha-numeric filing system to enhance retrieval efficiency.
- Performed adjustments and minor repairs on spectacles to ensure customer satisfaction.
Education
Certificate of Completion of Apprenticeship - Dispensing Optician
National Optician Apprenticeship Program
03-2025
Skills
- Patient-focused eyewear consultation
- Complex concept explanation
- Multitasking in fast-paced settings
- Commitment to industry learning
Timeline
Optician
Keplr Vision
06.2025 - Current
Team Lead
Essilor Luxottica (LensCrafters)
05.2024 - Current
Dispensing Optician
Visique Vision
03.2024 - 04.2024
Certificate of Completion of Apprenticeship - Dispensing Optician
National Optician Apprenticeship Program
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