Radhika Sharma

Greeter : Team leader January 2023 - Present

• Finding any potential problems that might affect team members' performance.
• Providing team members with any relevant information regarding work timeframes, goals, or priorities.
• Ensuring jobs are done efficiently with regard to the Consulate Policies and Procedures
• Responsible for training members for better results without any delays.
• Giving Practical guidance in every duty as well as managing inventory.

Greeter: Customer Service Representative September 2021- January 2023

• Verify 300+ Applicant’s documentation daily, ensuring its complete and in a defined order to facilitate visa interviews in a time-sensitive environment.
• Check-in the applicants by verifying their correct details in the system as per U.S. policies in regard to the consular and non-immigrant visa NIV) Unit.
• Assist applicants with varying language levels and understanding to resolve discrepancies in their visa application in a highly responsive manner using empathy and diplomacy.
• Dispatching the passports after following all the due protocols, also making a Report at the end of the day of all the Passports received and dispatched, and balancing it out correctly after checking for any discrepancies

• Assisted in Organizing Governmental documents scrutiny and collection of applications for visa processing, managed postal, recorded & maintained all application data for the consular section.
• Ensure precise & timely data entry into the system with zero errors, customer support and ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company, etc. as well as ensure that the entire process is completed within the mandated Turn Around Time.
• As the face of the Indian Embassy 3rd party of the company maintained polite and professional communication via phone, email, and mail resulting in positive rapport and business acumen with all the applicants.
• Organized 500+ files both physical and electronic and maintained records as well as Monitored and maintained mailboxes and databases for over 300+.

• Greeted customers upon their entry into the store and helped them with any questions and concerns.
• Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers.
• Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.
• Operated POS and cash handling
• Assisted shoppers with checking out, returning items, and general questions.
• Maintained neat and clutter-free work area around the checkout area in accordance with brand policy.
• Processed credit card, debit card, cash, gift card, and store credit transactions.
• Responded proactively and positively to rapid change.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Educated customers about billing, payment processing and support policies and procedures.
• Offered advice and assistance to customers, paying attention to special needs or wants.