Radhika Rathi
Calgary,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven to support continuous improvement and efficiency. Enhance team performance and maximize customer satisfaction by strategically managing call and creatively implementing process improvements. Highly adaptable individual with capacity to succeed in fast-paced changing workplace settings. Excellent interpersonal skills with the ability to communicate effectively and confidently with different audiences at various levels of the organization.
Overview
3
3
years of professional experience
Work History
Partnership Associate
Ujaas Energy Limited
07.2020 - 04.2023
- Communicated with clients for requirement gathering and validation, collected feedbacks both online and offline
- Created and maintained documentation including but limited to work instructions, reports, correspondence, and procedure manuals
- Utilized sales data for client segmentation to develop new strategies for pricing, discounts, and reporting with aim of delivering more relevant experiences
- Developed and maintained customer satisfaction metrics to measure progress in client service
Education
Master of Science - (Biological Sciences, Zoology)
University of Allahabad
India07.2020
Bachelor of Science - Life Sciences
University of Allahabad
India06.2018
Skills
Customer Relationship, Problem-Solving, Market Research, Operational improvement, Data Analysis, Adaptability, MS Excel, MS Power Point, MS Word, Outlook, Basic SQL
Timeline
Partnership Associate
Ujaas Energy Limited
07.2020 - 04.2023
Master of Science - (Biological Sciences, Zoology)
University of Allahabad
Bachelor of Science - Life Sciences
University of Allahabad
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