RADHIKA RADHIKA
Mississauga,ON
Summary
Detail-oriented professional with extensive experience in supervising team operations and managing client inquiries in fast-paced environments. Skilled in training staff, resolving customer issues, and ensuring compliance through accurate record-keeping. Proven ability to manage multiple priorities and facilitate communication between departments, contributing to efficient service delivery. Strong track record in building client relationships and supporting seamless mortgage processing to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Leader
MCDONALD'S
Toronto, Ontario
05.2023 - 12.2023
- Supervised team operations to ensure efficient service delivery during peak hours.
- Trained new employees on food safety and customer service standards.
- Coordinated inventory management, maintaining stock levels and minimizing waste.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Facilitated team meetings to communicate goals and tackle operational challenges.
- Provided training and support to motivate team members toward objectives.
Front Desk Concierge
FIRST SECURITY PROTECTION SERVICE
Etobicoke, Ontario
01.2023 - 12.2024
- Supervised front desk operations to enhance resident check-in efficiency.
- Responded promptly to phone inquiries, addressing resident needs with professionalism.
- Tracked package log-ins and log-outs for effective management.
- Monitored surveillance cameras to uphold safety standards within facility.
- Served as primary contact for over 4000 residents, managing inquiries and service requests.
- Coordinated with maintenance teams and contractors to resolve repair requests within 24 hours.
- Managed guest parking and ensured adherence to visitor protocols.
- Assisted property management with marketing vacant units, including showings and application processing.
Security Supervisor
PRIMIS SECURITY
Toronto, Ontario
01.2025 - Current
- Supervised security team to ensure safety and compliance across facility operations.
- Developed and executed security protocols, enhancing overall protection measures.
- Conducted regular inspections to identify and mitigate potential security risks.
- Monitored surveillance systems for timely detection and response to incidents.
- Liaised with local law enforcement during emergencies to coordinate effective responses.
- Prepared comprehensive incident reports detailing breaches and subsequent actions taken.
- Maintained records of all site incidents, including lost items and unauthorized access.
- Managed access control at all entry points, ensuring only authorized personnel granted entry.
Education
DIPLOMA - ORGANSIATION MANAGMENT
Hanson College
08-2024
DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT
NORTHERN COLLEGE AT PURES – TORONTO
SCARBOROUGH, ON 12-2023
BACHELOR OF COMMERCE
SHREE ATAM VALLABH JAIN COLLEGE
LUDHIAN, PUNJAB 08-2022
Skills
- Strong relationship-building skills with residents, vendors, and management
- Excellent customer service, conflict resolution, and communication abilities
- Skilled in coordinating repairs, maintenance, and front-desk operations
- Proficient in property management software (BuildingLink, Condo control)
- Advanced in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Highly organized with strong multitasking and time management skills
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Accomplishments
EQUITY FIRST: THE PATH TO INCLUSION AND BELONGINGS
Timeline
Security Supervisor
PRIMIS SECURITY
01.2025 - Current
Team Leader
MCDONALD'S
05.2023 - 12.2023
Front Desk Concierge
FIRST SECURITY PROTECTION SERVICE
01.2023 - 12.2024
DIPLOMA - ORGANSIATION MANAGMENT
Hanson College
DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT
NORTHERN COLLEGE AT PURES – TORONTO
BACHELOR OF COMMERCE
SHREE ATAM VALLABH JAIN COLLEGE