Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RADHIKA RADHIKA

Toronto,ON

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

TEAM MEMBER

TIM HORTONS
09.2022 - 08.2023
  • Cash Handling
  • E-Commerce shopping
  • Grocery Clerk.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Office Administrative

1st SOLUTION TRAVEL
11.2021 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Security Guard

M4 Security
05.2021 - 08.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • worked alone at work site, keeping eye on the cameras (monitoring) and doing all the paperwork and reports after every patrol ( taking rounds of the building from inside and outside every hour) and report any incident if required while on my shift. Meeting people who starts working at work site early morning and prepare the desk for the next guard / concierge.

Customer Service Representative

1st CHOICE APPLIANCE
11.2021 - 08.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

General Clerk

SAVE ON FOODS
12.2020 - 08.2021
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.

Education

Associate of Arts - TRAVEL AND TOURISM

Cambrian College
Greater Sudbury, ON
09.2021

Associate of Arts - Advanced Skin And Makeup

Orane Institute of Beauty And Wellness
India
11.2019

Skills

  • Billing and Invoicing
  • Customer Engagement
  • Scheduling and Calendar Management
  • Office Supply Management
  • Reception Management
  • Multitasking
  • Telephone etiquette
  • Problem-solving abilities
  • Travel arrangements
  • Office Administration
  • Appointment Scheduling
  • Technical Support
  • Paperwork Processing
  • Route Management
  • Problem-Solving Abilities

Certification

Ontario security license

CPR and First-aid certificate

PMKVY certificate ( computer skills and forklift experience related to supply chain management)

ADAHD beauty certificate

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

TEAM MEMBER

TIM HORTONS
09.2022 - 08.2023

Office Administrative

1st SOLUTION TRAVEL
11.2021 - 08.2022

Customer Service Representative

1st CHOICE APPLIANCE
11.2021 - 08.2022

Security Guard

M4 Security
05.2021 - 08.2022

General Clerk

SAVE ON FOODS
12.2020 - 08.2021

Associate of Arts - TRAVEL AND TOURISM

Cambrian College

Associate of Arts - Advanced Skin And Makeup

Orane Institute of Beauty And Wellness

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RADHIKA RADHIKA