Summary
Overview
Work History
Education
Skills
Timeline
Generic

Radhika Radhika

2426 Rue Saint Georges Longueuil,QC

Summary

  • Experienced and committed customer service expert with a strong background in the communication industry. I excel as a collaborative team member, consistently displaying a friendly and upbeat attitude while adeptly building connections with clients. My drive is centered on preserving customer contentment and making valuable contributions to company achievements. My expertise lies in enhancing quality, efficiency, and streamlining processes. I am a clear and enthusiastic communicator, driven by results, and possess a deep passion for nurturing relationships, fostering collaborations, and facilitating business growth.
  • Effective leader and adept problem-solver committed to optimizing operations for cost reduction and enhanced organizational efficiency. Utilizes independent decision-making abilities and sound judgment to make a positive impact on the company's achievements.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

FIDO
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Supervisor

Tim Hortons
05.2022 - 02.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

Diploma - Information Technology - Cybersecurity

Trebas Institute
Montreal, QC
10.2023

High School - Science

Rhema International School
India
07.2021

Skills

  • Microsoft PowerPoint
  • Order Fulfillment
  • Retail Sales Customer Service
  • Customer Relations
  • Active Listening
  • Staff Training
  • Microsoft Excel
  • Sales Expertise
  • Technical Support and Assistance

Timeline

Customer Service Representative

FIDO
03.2023 - Current

Supervisor

Tim Hortons
05.2022 - 02.2023

Diploma - Information Technology - Cybersecurity

Trebas Institute

High School - Science

Rhema International School

Similar Profiles

CREATE PROFILE
Radhika Radhika