Radhika Potdar
London,Canada
Summary
Highly skilled IT professional with 5+ years of experience in delivering profound knowledge in cybersecurity threat management and risk mitigation. Recognized for delivering robust security solutions and maintaining comprehensive security protocols. Focused on collaborative efforts and adaptable to dynamic security challenges, showcasing critical thinking and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AML Financial Crime Analyst
PricewaterhouseCoopers LLP (PwC)
10.2024 - Current
- ANALYZED CUSTOMER DATA TO IDENTIFY AND INVESTIGATE HIGH-RISK CUSTOMERS AND TRANSACTIONS
- DEVELOPED AND IMPLEMENTED CUSTOMER DUE DILIGENCE (CDD) PROCEDURES TO VERIFY THE IDENTITY OF CUSTOMERS
- MONITORED CUSTOMER ACCOUNTS FOR SUSPICIOUS ACTIVITY AND INITIATED INVESTIGATIONS WHEN NECESSARY
- CONDUCTED REVIEWS OF CUSTOMER PROFILES AND TRANSACTIONS TO ENSURE COMPLIANCE WITH AML REGULATIONS
- ANALYZED CUSTOMER DATA AND DOCUMENTS TO IDENTIFY POTENTIAL RISKS AND MONEY LAUNDERING ACTIVITIES
- PREPARED DETAILED REPORTS TO DOCUMENT CUSTOMER RISK ASSESSMENTS AND FINDINGS
- ANALYZED CUSTOMER DATA TO IDENTIFY TRENDS AND PATTERNS IN CUSTOMER BEHAVIOR
- CONDUCT RESEARCH, INVESTIGATIONS AND ENHANCED DUE DILIGENCE (EDD) ANALYSIS ON CANADIAN RETAIL BANKING CLIENTS OPERATING IN CERTAIN HIGH-RISK SECTORS, USING APPROVED TECHNIQUES AND TOOLS TO EVALUATE IF A CLIENT PRESENTS A HIGHER LEVEL OF ML / TF, REGULATORY AND REPUTATIONAL RISK TO THE BANK
- MAINTAINS A WORKING KNOWLEDGE OF AML/KYC REQUIREMENTS INCLUDING OSFI, FINTRAC, AND OTHER APPLICABLE CANADIAN REGULATIONS
- GATHER AND ANALYZE BUSINESS REQUIREMENTS FOR KNOW YOUR CUSTOMER (KYC), CUSTOMER DUE DILIGENCE (CDD), LARGE CASH TRANSACTION REPORTING (LCTR), SUSPICIOUS TRANSACTION REPORTING (STR) AND REGULATIONS
Senior Customer Experience Associate
Scotiabank
08.2023 - 10.2024
- UTILIZED CUSTOMER FEEDBACK TO IMPROVE CUSTOMER EXPERIENCE, RESULTING IN A 85% INCREASE IN CUSTOMER SATISFACTION RATINGS
- ANALYZED CUSTOMER DATA TO IDENTIFY AND PRIORITIZE CUSTOMER NEEDS AND PREFERENCES, RESULTING IN ENHANCED CUSTOMER EXPERIENCE BY KEEPING A VERY FLEXIBLE APPROACH TOWARDS THE PROCEDURES.
- EDUCATED CUSTOMERS ON BANK POLICIES AND PROCEDURES
- PROCESSED DEPOSITS, WITHDRAWALS, TRANSFERS, AND OTHER BANKING TRANSACTIONS
- COMPLETED TRANSACTIONS ACCURATELY AND EFFICIENTLY, RESULTING IN A 99.2% ACCURACY RATE
- BALANCED TILLS WITH A 0.6% ERROR RATE
- FOLLOWED BANK SECURITY PROCEDURES TO PROTECT CUSTOMER DATA AND ASSETS
- CONDUCTED RISK ASSESSMENTS AND IMPLEMENTED RISK MANAGEMENT STRATEGIES TO ENSURE COMPLIANCE WITH REGULATIONS
- VERIFIED CUSTOMER IDENTITIES AGAINST GLOBAL AND NATIONAL DATABASES TO ENSURE COMPLIANCE WITH KYC REGULATIONS
- UTILIZED CUSTOMER FEEDBACK TO IMPROVE CUSTOMER EXPERIENCE, RESULTING IN AN 85% INCREASE IN CUSTOMER SATISFACTION RATINGS
- ASSISTED IN TRAINING NEW EMPLOYEES AND PROVIDED GREAT MENTORSHIP ON COMPANY POLICIES, PROCEDURES, AND BEST PRACTICES FOR DELIVERING EXCEPTIONAL SERVICE.
Administrative Officer
Scotiabank
04.2022 - 07.2023
- DEMONSTRATED UNDERSTANDING OF THE BANK'S RISK APPETITE AND CULTURE, INTEGRATING RISK CONSIDERATIONS INTO DAY-TO-DAY ACTIVITIES AND DECISION-MAKING PROCESSES
- MANAGED SENSITIVE DATA SECURELY BY ESTABLISHING STRICT ACCESS CONTROLS AND IMPLEMENTING PROPER STORAGE PROTOCOLS
- IMPROVED COMMUNICATION WITHIN THE ORGANIZATION THROUGH REGULAR UPDATES ON POLICIES, PROCEDURES, AND KEY EVENTS
- VERIFIED, APPROVED, AND PROCESSED VARIOUS TRANSACTIONS RELATED TO MORTGAGES, PAYMENT CHANGES, BANK ACCOUNT ADDITIONS, AND ACCOUNTING SUPPORT REQUESTS FROM BRANCHES ACROSS CANADA
- COLLABORATED WITH OTHER ADMINISTRATIVE OFFICERS AS A TEAM PLAYER TO COMPLETE CASES WITHIN SERVICE LEVEL AGREEMENTS (SLA), MAINTAINING ADHERENCE TO KNOW YOUR CUSTOMER (KYC) PROCEDURES TO ENHANCE CUSTOMER BANKING EXPERIENCES
- PARTICIPATED IN AND FACILITATED WEEKLY HUDDLE AND TRIAGE MEETINGS TO OFFER INSIGHTS ON OPERATIONAL EXCELLENCE AND UNDERSTAND FUNCTIONAL REQUIREMENTS OF THE PROCEDURAL CHANGES, RECOMMEND PROCESS IMPROVEMENTS, AND PROVIDE UPDATES
Sales Floor Associate
Walmart
02.2022 - 04.2022
- GREETED ALL CUSTOMERS IN A POLITE AND FRIENDLY MANNER, CREATING A WELCOMING ATMOSPHERE AND ENHANCING OVERALL CUSTOMER EXPERIENCE
- ASSISTED CUSTOMERS BY PROMOTING PRODUCTS AND SERVICES, LOCATING MERCHANDISE, AND SUPPORTING PURCHASE DECISIONS TO DRIVE SALES
- RESOLVED CUSTOMER ISSUES EFFECTIVELY AND REFERRED COMPLEX CONCERNS TO MANAGEMENT, ENSURING CUSTOMER SATISFACTION AND RETENTION
- MAINTAINED AN ORGANIZED SALESFLOOR BY STOCKING AND ROTATING MERCHANDISE, REMOVING DAMAGED OR OUTDATED GOODS, AND SETTING UP PRODUCT DISPLAYS
- ENSURED PROPER HANDLING OF CLAIMS AND RETURNS, SECURED MERCHANDISE, AND IDENTIFIED HIGH SHRINK ITEMS, ADHERING TO COMPANY POLICIES AND PROCEDURES
- RECEIVED AND STOCKED MERCHANDISE, UTILIZED EQUIPMENT EFFICIENTLY, AND MANAGED REQUIRED PAPERWORK AND DOCUMENTATION
- REFERRED APPROPRIATE SERVICE AND TRANSACTIONAL ITEMS TO THE CUSTOMER SERVICE MANAGER, CONTRIBUTING TO SMOOTH STORE OPERATIONS
- STOCKED AND PICKED MERCHANDISE, APPLIED PRODUCT PROTECTION AS NEEDED, SET AND COMPLETED MODULARS, INCLUDING FLEX MODULARS AND NEW SHELF CAPS
Market Research Analyst
Softcell Technologies Pvt. Ltd.
06.2021 - 12.2021
- UTILIZED ADVANCED ANALYTICS TOOLS TO INTERPRET COMPLEX DATASETS, IDENTIFYING PATTERNS AND TRENDS THAT INFORMED STRATEGIC DECISIONS
- REGULARLY UPDATED MANAGEMENT ON PROJECT PROGRESS USING WELL-STRUCTURED WRITTEN REPORTS
- COLLECTED AND ANALYZED DATA ON CUSTOMER DEMOGRAPHICS, PREFERENCES, NEEDS AND BUYING HABITS TO IDENTIFY POTENTIAL MARKETS AND FACTORS AFFECTING PRODUCT DEMAND
- LED STRATEGIC PROJECTS ALIGNING WITH ORGANIZATIONAL GOALS, ENSURING TIMELY DELIVERY AND MITIGATING RISKS ASSOCIATED WITH PROJECT DELAYS OR CHANGES
- CONDUCTED AUDIT MEETINGS, SYNTHESIZED FINDINGS, DEFINED ACTION ITEMS, AND FOLLOWED UP TO ENSURE COMPLETION, RESULTING IN IMPROVED COMPLIANCE AND OPERATIONAL EFFICIENCY
- ANALYZED AND DESIGNED PROCESSES AND PROCEDURES, IDENTIFYING ENHANCEMENT OPPORTUNITIES AND PRESENTING DATA-DRIVEN RECOMMENDATIONS TO MANAGEMENT FOR APPROVAL
- COLLABORATED WITH CSOPS AND OTHER BUSINESS UNITS TO MANAGE COMMON PROJECTS AND REGULATORY REQUIREMENTS, CONTRIBUTING TO OPERATIONAL DECISIONS AND PURSUING ENHANCEMENT OPPORTUNITIES
- FACILITATED VARIOUS PROGRAMS AND CLIENT MEETINGS RELATED TO IT INFRASTRUCTURE MANAGEMENT, NETWORK MANAGEMENT - SECURITY RESEARCH, INCLUDING THIRD PARTY RISK MANAGEMENT, CONTRACT MANAGEMENT, AND REGULATORY COMPLIANCE
- CHAMPIONED A CUSTOMER-FOCUSED CULTURE, FOSTERING DEEPER CLIENT RELATIONSHIPS AND LEVERAGING BROADER ASPECTS ON RISK APPETITE OF I.T INFRASTRUCTURE AND IT SECURITY SOLUTIONS
Customer Support Analyst
Tech Mahindra
12.2018 - 12.2020
- SUPPORTED CUSTOMERS THROUGHOUT THE INCIDENT RESPONSE MANAGEMENT AND AUTOMATED CONTROL SYSTEM TO DELIVER EXCELLENT SALES EXPERIENCE
- PARTNERED WITH SALES, OPERATIONS, AND FIELD SERVICE TEAMS TO COORDINATE SOLUTIONS, ADDRESS CUSTOMER CONCERNS, AND PREPARE CUSTOMER-ORIENTED CELLULAR FINANCING PLANS
- SUGGESTED THE RIGHT FINANCIAL SERVICE PLANS TO ASSIST CUSTOMERS WITH THEIR FINANCIAL DIFFICULTIES
- SUGGESTED MANAGEMENT ON THE PROMOTION OF SCHEMES AND NETWORK PLANS TO INCREASE SALES REVENUE
- IDENTIFY AND ASSIST IN THE ROOT CAUSE ANALYSIS AND REPORT THE ISSUE TO THE PRODUCT DEVELOPMENT TEAM IF REQUIRED
- PROFESSIONALLY PROVIDED COACHING IN SALES SUPPORT SERVICES, EFFECTIVE COMPUTER NAVIGATION AND IDENTIFYING WHAT A CUSTOMER NEEDS AND WHICH PRODUCT TO GIVE TO THE ADVISORS VIA CLASSROOM AND INDIVIDUAL INSTRUCTION
Senior I.T Support Analyst
Concentrix (IBM Daksh)
01.2017 - 12.2018
- RESOLVED DIVERSE TECHNICAL ISSUES ACROSS MULTIPLE SYSTEMS AND APPLICATIONS FOR CUSTOMERS AND END-USERS ACROSS THE COMPANY, ADHERING TO ALL REQUIRED SECURITY PROCEDURES
- SUBMITTED SERVICE REQUESTS FOR EQUIPMENT MAINTENANCE, SALESFORCE ACCESS ID, ETC., UTILIZING BMC TICKETING SOFTWARE, ENSURING TIMELY RESOLUTION AND DOCUMENTATION
- ACTED AS A SUBJECT MATTER EXPERT (SME) TO RESOLVE TIER 2 ESCALATED ISSUES, MAINTAINING COMPLIANCE WITH INDUSTRY REGULATIONS AND ENSURING HIGH-QUALITY SUPPORT DELIVERY
- PROVIDED TIER 1 AND TIER 2 IT SUPPORT TO NON-TECHNICAL USERS TO RESOLVE THIER TECHNICAL REQUIREMENTS AND INTERNAL USERS THROUGH DESK-SIDE SUPPORT SERVICES, UTILIZING REMOTE ACCESS TOOLS AND IP ADDRESS LOCATION FOR DEVICES LIKE COMPANY PRINTERS, SCANNERS, AND POS SYSTEMS
- ACCOUNTABLE FOR ADHERING TO INCIDENT PROBLEM, DEFECT MANAGEMENT, AND FUNCTIONAL SUPPORT PROCESSES, CONDUCTING IN-DEPTH PRODUCT AND ISSUE RESOLUTION RESEARCH TO ADDRESS CUSTOMER CONCERNS EFFECTIVELY
- UTILIZED ACTIVE DIRECTORY (IBM TOOL) TO RESET PASSWORDS, CREATE ACCOUNTS, AND MANAGE CHANGES ACCORDING TO CLIENT PROFILES, ENSURING ACCURATE AND SECURE ACCESS MANAGEMENT
- FACILITATED COMMUNICATION AND COLLABORATION BETWEEN BUSINESS MANAGEMENT AND TECHNICAL TEAMS TO RESOLVE ISSUES, ADDRESS CONCERNS, AND ENSURE PROJECT ALIGNMENT WITH BUSINESS OBJECTIVES, FOSTERING A COLLABORATIVE AND PRODUCTIVE WORKING ENVIRONMENT
- TRANSLATED BUSINESS REQUIREMENTS INTO CLEAR AND CONCISE FUNCTIONAL AND TECHNICAL SPECIFICATIONS, USER STORIES, AND SYSTEM DESIGN DOCUMENTS, ENSURING ALIGNMENT WITH PROJECT OBJECTIVES AND CLIENT EXPECTATIONS
- CONDUCTED COMPREHENSIVE BUSINESS PROCESS ANALYSIS TO IDENTIFY IMPROVEMENT OPPORTUNITIES, STREAMLINE WORKFLOWS, AND ENHANCE SYSTEM FUNCTIONALITY, RESULTING IN INCREASED EFFICIENCY AND PRODUCTIVITY
Education
Post Graduate Diploma - Information Security Management
Fanshawe College
London, ON12-2025
Associate in science and technology -
Pune University
Pune, Maharashtra04.2013
High-School -
The Good Samaritan School
Pune, Maharashtra04.2008
Skills
- Proficient in Data Analysis, with a keen eye for detail in reviewing documents and spotting discrepancies
- Highly skilled in investigation and critical thinking, with strong analytical abilities
- Ability to work independently and in team environments, think critically, and complete work on time while multi-tasking between different projects
- Strong critical thinking, analytical skills and ability to solve complex problems with develop data-driven solutions
- Cybersecurity awareness
- Threat intelligence analysis
- Identity and Access management
Certification
- Google Certification, Technical Fundamental, November 2022
- Google Certification, Cyber Security, March 2025
- Certified Cloud Security Professional (CCSP) - International Information System Security Certification Consortium (ISC)² - registered.
Activities
- Sports: Badminton
- Researching on various topics
Timeline
AML Financial Crime Analyst
PricewaterhouseCoopers LLP (PwC)
10.2024 - Current
Senior Customer Experience Associate
Scotiabank
08.2023 - 10.2024
Administrative Officer
Scotiabank
04.2022 - 07.2023
Sales Floor Associate
Walmart
02.2022 - 04.2022
Market Research Analyst
Softcell Technologies Pvt. Ltd.
06.2021 - 12.2021
Customer Support Analyst
Tech Mahindra
12.2018 - 12.2020
Senior I.T Support Analyst
Concentrix (IBM Daksh)
01.2017 - 12.2018
Associate in science and technology -
Pune University
High-School -
The Good Samaritan School
Post Graduate Diploma - Information Security Management
Fanshawe College
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