Radhika Kumaria
Edmonton
Summary
Dynamic small business owner with proven expertise in business marketing strategy and customer relationship management. Successfully fostered a loyal client base through exceptional service and innovative marketing. Passionate about delivering personalized services, exceeding customer expectations, and ensuring business operations are streamlined for growth and success.
Overview
11
11
years of professional experience
Work History
Small Business Owner
Euphoria Lash
03.2018 - Current
- Successfully manage all aspects of business operations, including marketing, client relations, inventory management, and financial planning, ensuring sustainable growth and customer retention.
- Developed a loyal client base through exceptional customer service, consistent results, and a personalized approach to each client's needs.
- Promoted business through social media to generate leads and maximize brand identity.
- Stay up-to-date with industry trends, certifications, and best practices to maintain high standards of safety, hygiene, and professionalism.
- Manage scheduling, client consultations, and post-service care to ensure clients' long-term satisfaction and repeat business.
Customer Service Representative
Zara
11.2014 - 04.2019
- Managed high-stress situations in person or over the phone effectively, maintaining professionalism under pressure while resolving disputes or conflicts with empathy.
- Oversaw administrative responsibilities as Head Cashier, ensuring accuracy in cash handling and training new cashiers to ensure their smooth transition to the team.
- Provided personalized customer assistance leading to a strong rapport with customers, leading to higher retention rates and positive feedback from clients.
- Facilitated seamless transactions by assisting customers with purchases, returns, and managing cash register operations during opening and closing shifts.
- Collaborated with team members to foster a welcoming and supportive work environment.
- Trained staff in conflict resolution and customer service best practices, empowering them to effectively address difficult situations.
Youth In Policing Initiative
Peel Regional Police
07.2014 - 08.2014
- Coordinated and transcribed archived 911 recordings, ensuring accurate documentation and organization.
- Contributed to the restoration of a distressed community by coordinating cleanup efforts, repainting homes, and removing graffiti from various locations
- Collaborated with children and law enforcement to organize and facilitate community outings and activities.
- Participated in training sessions focused on leadership, conflict resolution, and communication skills, enhancing personal and professional development.
- Contributed to organizing and facilitating youth-driven events, creating a platform for open dialogue between police officers and community members.
- Supported departmental initiatives by participating in public safety events and patrol activities, gaining hands-on experience in law enforcement operations.
Education
Incomplete Bachelor of Arts - 2016 To 2020 - Double Majoring in Psychology And Linguistics
University of Alberta
Edmonton, ABSkills
- Business marketing strategy
- Small business operations
- Customer relationship management
- Inventory management
- Teamwork and collaboration
- Outgoing personality
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Small Business Owner
Euphoria Lash
03.2018 - Current
Customer Service Representative
Zara
11.2014 - 04.2019
Youth In Policing Initiative
Peel Regional Police
07.2014 - 08.2014
Incomplete Bachelor of Arts - 2016 To 2020 - Double Majoring in Psychology And Linguistics
University of Alberta
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