RADHIKA KUMARA PILLAI
Mississauga,Canada
Summary
- Dynamic and detail-oriented Technical Project Manager with over 16 years of experience in software testing and quality assurance & engineering.
- Proven expertise in managing high-revenue, mission-critical projects with a strong focus on Agile and Waterfall methodologies. Skilled in application testing, Mainframe testing, API testing, test automation, defect management, system integration testing, and leading cross-functional teams.
- Adept at collaborating with stakeholders to ensure seamless project execution and high-quality software delivery across Banking, Retail, Healthcare, and Insurance domains. Excellent testing experience in all phases and stages of Software Testing Life Cycle and Software Development Life Cycle with good working knowledge of testing methodologies, disciplines, tasks, resources and scheduling. Having good experience in setting up larger agile team and co-ordination between offshore and onshore.
- 6 years of onsite (United states of America) experience as a Project Manager/Test lead and managed 18 members comprising different scrum teams.
- Two years of onsite(South Africa) experience as Project Lead/Senior test Engineer and managed 20 members.
Overview
17
17
years of professional experience
Work History
Project Manager,Northwestern Mutual Inc
Wipro Technologies
Oakville, Canada
11.2022 - Current
- Managed project work allocation to ensure adherence to budget, schedule and scope; coordinate with Northwestern mutual Engineering teams and Product teams to identify and resolve problems ensuring quality in test results during various projects and releases
- Performed assessment on current and future customer Business needs/Road Maps and draft the work items testing timelines
- Accountable for developing detailed project release test Strategy
- Onsite and offshore team coordination, setting daily stand-up meetings with team to track progress, understand team issues / challenges and provide resolution.Resource Management task including task assignment, Setting Goals & Objectives, evaluating employee performance through quarterly and annual performance appraisal system
- Prepared and reviewed SOW for every PI sprint, Monthly Governance Deck
- Led the implementation of NM’s Kevlar Automation Framework, automating mainframe jobs, Web/Windows based apps, CICS screens
- Validated AWS microservices via CloudWatch logs, DynamoDB, and Kibana Logs
- Provided troubleshooting steps for execution impediments (Batch job abends/test failures/defects).Designed SQL queries and analyzed NM database architecture using SQL tools like SPUFI, Oracle SQL Developer, IBM Data Studio
- Tools: JIRA, WinSCP, IBM datastudio, IBM Host explorer, Oracle SQL Developer, SPUFI, Confluence, Mainframe Fault Analyzer
Project Manager,Northwestern Mutual Inc
Wipro Technologies
Franklin,Wisconsin, USA
11.2020 - 11.2022
- Served as the first point of contact to Program teams and Release teams in terms of reporting, status update on the project deliverables.Prepared Test strategy and Test closure reports, SOW for every PI sprint, Monthly Governance Deck
- Onsite and offshore team coordination; Resource Management including task assignment, Setting Goals & Objectives, evaluating employee performance through quarterly and annual performance appraisal system
- Led the implementation of NM’s Kevlar Automation Framework, automating mainframe jobs, Web/Windows based apps, CICS screens
- Provided troubleshooting steps for execution impediments (Batch job abends/test failures/defects).Designed SQL queries and analyzed NM database architecture using SQL tools like SPUFI, Oracle SQL Developer, IBM Data Studio
- Tools: JIRA, Winscp, IBM datastudio, IBM Host explorer, Oracle SQL Developer, SPUFI, Confluence, Analyzer, Sharepoint, AWS
Lead Engineer,Northwestern Mutual Inc
Wipro Technologies
Franklin,Wisconsin, USA
03.2020 - 10.2020
- Providing walkthrough for the test cases written, capturing the review comments from stakeholders and incorporating the changes accordingly
- Own the communication and approval of test results
- Designed test scripts, SQL queries and analyzed NM database architecture using SQL tools like SPUFI, Oracle SQL Developer, IBM Data Studio
- Accountable for developing the high level Test Strategy and then developing and executing the detailed System and Acceptance Test Plans
- Attend scrum and planning meetings to represent weekly/monthly QA activities
- Support offshore resources for designing test scripts and performing end-to-end validation
- Coordinate with the development team for Defect triaging and track to closure using JIRA during the testing Process
- Preparing Test closure report and traceability matrix
- Provide a root cause analysis and recovery method from Major/Critical system issues
- Tools: JIRA, Winscp, IBM datastudio, IBM Host explorer, Oracle SQL Developer, SPUFI, Confluence, Fault Analyzer
Lead Engineer,Kohls Department Stores Inc
Wipro Technologies
Menomonee Falls,Wisconsin, USA
09.2019 - 03.2020
- Reviewed sprint requirements, tracked updates, assigned tasks, and resolved team issues
- Tested web services (REST/SOAP), mainframe DB2, MFT, MongoDB, and Kafka in OpenShift environments
- Developed and executed test scripts, performed daily smoke tests, and conducted end-to-end testing across multiple environments
- Reported test results, attended scrum meetings, and managed defect tracking with developers and stakeholders
- Tools: HP ALM, JIRA, Winscp, IBM DB2 admin tool, Qtest, Bluezone, Oracle SQL Developer, SPUFI, ATLAS MongoDB, Kafka Tool, API tester
Lead Engineer,Kohls Department Stores Inc
Wipro Technologies
Menomonee Falls,Wisconsin, USA
06.2018 - 08.2019
- Collaborated with business stakeholders to gather requirements, define product features, and document high-level test plans
- Implemented BDD using Gherkin and KAT shell automation for early bug detection in Kohl’s merchandising projects
- Conducted integration testing with downstream systems using MQ and TIBCO, performing manual and automated tests with HP ALM, JIRA, and SQL tools
- Tracked project progress using smart dashboards and validated business MSI reports with MicroStrategy reporting
- Tools: HP ALM, JIRA, Winscp, IBM DB2 admin tool, Qtest, Bluezone, Oracle SQL Developer, SPUFI, IBM Websphere
Lead Engineer,Kohls Department Stores Inc
Wipro Technologies
Chennai,Tamilnadu, India
12.2016 - 05.2018
- Gathered client requirements, analyzed functional specifications, and documented test plans in SharePoint for stakeholder approval
- Designed and executed mainframe jobs, tested CICS screens, performed system integration testing, and used Wipro's smart test optimizer for risk-based testing
- Prepared test data by analyzing JCL, COBOL, and DB2 programs, resolved batch job abends, and ensured environment readiness for test execution
- Developed automated regression tests using QTP-UFT and Selenium for Oracle Retail applications, assisted QA testers, and managed defects in HP ALM
- Tools: HP ALM, JIRA, Winscp, IBM DB2 admin tool, Qtest, Bluezone, Oracle SQL Developer, SPUFI, BDD – Selenium automation, Oracle RMS(Retail Management system), API webservice testing using IBM Sterling Order Management System, IBM Websphere, Warehouse Management system, QTP – UFT Automation
Lead Engineer,Walmart
Wipro Technologies
Arkansas, USA
03.2016 - 12.2016
- Prepared, reviewed, and executed test cases for application testing on Motorola MC40 and MC55 devices
- Performed functional, regression, and smoke testing across SIT, QA, and production environments
- Verified reports for store compliance, estimated test efforts, and planned resources
- Documented test plans, strategies, defects in JIRA, and collaborated with teams in Agile meetings
- Tools: HP ALM, MS Excel, JIRA, Winscp, Mobile app testing, IBM Case Manager
Lead Engineer,Lowes Corporation
Wipro Technologies
North Carolina, USA
05.2015 - 02.2016
- Prepared, reviewed, and executed test cases for IBM Warehouse Management System and database enhancements
- Performed end-to-end, functional, regression, and smoke testing across multiple environments
- Used SQL queries for data validation, extraction, and consistency checks in Oracle SQL Developer
- Documented test cases reported defects in JIRA, and collaborated with developers and stakeholders in Agile meetings
- Tools: Oracle SQL Developer, HP ALM, MS Excel, JDA Warehouse Management system, IBM Mainframe 3270 terminal
Senior Test Engineer,CVS Caremark
Wipro Technologies
Chennai, India
11.2012 - 02.2015
- Reviewed business functionality, analyzed requirements (FSD, BRD), and collaborated with Business Analysts to create test plans
- Designed and executed test cases based on requirements, wireframes, and visual comps, ensuring comprehensive test coverage
- Performed various testing types, including functional, regression, integration, database validation, and Section 508 compliance testing
- Managed defects, conducted defect review meetings, and used ALM tools for test execution, defect tracking, and reporting
- Tools: HP ALM, Microsoft SQL Server, Mainframe AS400 terminal, Section 508 Web accessibility testing, IBM DB2
Senior Test Engineer,Best Buy Mobiles
Wipro Technologies
Chennai, India
07.2012 - 10.2012
- Involved in analyzing System specifications, design, development and execution of Test Plans and Test Cases
- Created System testcases for validating input and output XML
- Provided status report daily to the onsite coordinators and offshore Test manager
- Designed test strategies, test plans and test cases for manual test execution
- Coordinated with Onsite/Offshore team to meet deliverables on timelines
- Tools: HP ALM, Soap UI, Sharepoint, Mobile application testing
Senior Test Engineer,Standard Bank of South Africa
Wipro Technologies
Johannesburg, South Africa
06.2010 - 07.2012
- Reviewed Business, Functional, and Technical Design Documents, ensuring alignment with requirements
- Conducted sanity testing for application stability and validated partitioned database files using ISPF in Mainframe 3270
- Executed SQL commands in TSO using SPUFI, managed test cases and results in HP QC, and performed GUI, functionality, regression, and smoke testing
- Participated in defect analysis, status reporting, and cross-functional team meetings
- Worked closely with Developers, Stake holders and participated in the product planning sessions, sprint planning, sprint review and retrospective meetings
- Assisted Business Analyst to set up the test data for UAT testing
- Tools: HP QC, Winscp, Putty, IBM Mainframe 3270 Terminal, Oracle SQL Developer, SPUFI, File aid
Project Engineer,Standard Bank of South Africa
Wipro Technologies
Chennai, India
08.2008 - 06.2010
- Reviewed Business, Functional, and Technical Design Documents, ensuring alignment with requirements
- Conducted sanity testing for application stability and validated partitioned database files using ISPF in Mainframe 3270
- Executed SQL commands in TSO using SPUFI, managed test cases and results in HP QC, and performed GUI, functionality, regression, and smoke testing
- Participated in defect analysis, status reporting, and cross-functional team meetings
- Tools: HP QC, Oracle SQL Developer, IBM Mainframe 3270 Terminal, Putty, Unix, Winscp, SPUFI, Fileaid
Education
B.E - Electronics and Communication Engineering
Jaya Engineering College
01.2007
Skills
- IBM DB2
- MongoDB
- AWS DynamoDB
- Kibana logs
- AWS cloudwatch - AWS EC2
- AWS S3 Management console
- Retail
- Banking
- HealthCare Pharmacy
- Insurance
- HP ALM
- QA Symphony – Qtest
- JIRA
- CICS
- Mainframe host explorer
- ISPF 3270 Terminal/TSO
- Bluezone
- SPUFI
- Fileaid
- PL/SQL
- JCL
- Fault Analyzer
- AS/400
- SOAPUI
- Postman
- Sterling API Tester
- Selenium
- Java
- BDD – Selenium
- Selenium IDE
- QTP – UFT Automation Framework
- Kevlar Automation framework
- BDD
- Agile Scrum Methodology
- Kanban
- Waterfall testing model
- Sterling Order Management System
- JDA Warehouse Management System
- Openshift testing
- Kafka tool
Accomplishments
- HABIT FLAGBEARER AWARD - JAN 2025
- HABIT FLAGBEARER AWARD -DEC 2024
- HABIT FLAGBEARER AWARD -SEP 2024
- VICTORY LEAGUE AWARD - MAY 2024
- VICTORY LEAGUE AWARD - APRIL 2024
Timeline
Project Manager,Northwestern Mutual Inc
Wipro Technologies
11.2022 - Current
Project Manager,Northwestern Mutual Inc
Wipro Technologies
11.2020 - 11.2022
Lead Engineer,Northwestern Mutual Inc
Wipro Technologies
03.2020 - 10.2020
Lead Engineer,Kohls Department Stores Inc
Wipro Technologies
09.2019 - 03.2020
Lead Engineer,Kohls Department Stores Inc
Wipro Technologies
06.2018 - 08.2019
Lead Engineer,Kohls Department Stores Inc
Wipro Technologies
12.2016 - 05.2018
Lead Engineer,Walmart
Wipro Technologies
03.2016 - 12.2016
Lead Engineer,Lowes Corporation
Wipro Technologies
05.2015 - 02.2016
Senior Test Engineer,CVS Caremark
Wipro Technologies
11.2012 - 02.2015
Senior Test Engineer,Best Buy Mobiles
Wipro Technologies
07.2012 - 10.2012
Senior Test Engineer,Standard Bank of South Africa
Wipro Technologies
06.2010 - 07.2012
Project Engineer,Standard Bank of South Africa
Wipro Technologies
08.2008 - 06.2010
B.E - Electronics and Communication Engineering
Jaya Engineering College
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