Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Radhika Jadeja

Toronto,ON

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.


Overview

4
4
years of professional experience

Work History

Customer Service Representative

Medline
06.2023 - Current
  • Outstanding record of providing unparalleled customer service to the guests and achieved a 95% customer satisfaction score.
  • Demonstrated ability to convey information clearly, listen actively, and respond promptly to inquiries and requests.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Technical Support Specialist (Remote)

Avaya
05.2020 - 01.2022
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Obtaining client information by answering inbound calls and verifying information.
  • Completing daily call targets and resolving all after-sales queries and complaints.
  • Keeping the customer updated via Email and other digital channels.
  • Informs clients by explaining procedures, answering questions, providing information and solutions.
  • Escalating serious and urgent issues to manager or higher authorities to get them resolve effectively

Education

Post-Degree Certificate -

Conestoga College
Waterloo, ON
12.2022

Bachelor of Science -

Gujarat Technological University
Gujarat, India
05.2019

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Remote Support
  • Proficient In SAP software
  • Microsoft Office

Additional Information

  • Flexible to work from home with an office setup.
  • Flexible with 24/7 hours of schedule.
  • Happy to relocate and start immediately.

Languages

English
Full Professional

Timeline

Customer Service Representative

Medline
06.2023 - Current

Technical Support Specialist (Remote)

Avaya
05.2020 - 01.2022

Post-Degree Certificate -

Conestoga College

Bachelor of Science -

Gujarat Technological University

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Radhika Jadeja