Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Radhika Gupta

Brampton,ON

Summary

Dynamic customer service professional with a proven track record at Telus, excelling in technical diagnostics and creative problem-solving. Adept at enhancing customer relations and resolving complex issues efficiently. Recognized for maintaining high-quality standards and achieving successful outcomes in challenging situations, ensuring customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Target Park, Control Centre
Toronto, Ontario
08.2024 - Current
  • Assisted customers with inquiries using CRM software and live chat tools.
  • Trained new staff on customer service protocols and system usage.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Maintained customer records in the database for easy access and updates.

Product Care Specialist

Telus
Mississauga, Ontario
04.2024 - Current
  • Diagnose and repair smartphones, tablets, and other telecom devices using certified diagnostic tools and software.
  • Inspect electronic devices for defects or damage, and record key data like IMEI, Serial Number, and model code for service records.
  • Perform software updates, OS configuration, and secure data wipes in compliance with privacy policies.
  • Repair and replace electronic components (e.g., flexes, RF cables) using specialized tools and schematic diagrams.
  • Conduct functional and cosmetic quality checks, including RF diagnostics and calibration for components like fingerprint sensors and cameras.

Cashier

Hero Certified Burgers
Brampton, ON
04.2022 - 08.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Operated cash register to record transactions accurately and efficiently.

Claims Processor

Optum Global Solutions
, Haryana
01.2019 - 04.2022
  • Verified insurance coverage by reviewing policies, endorsements, and other documents.
  • Posted payments to accounts and maintained records.
  • Negotiated disputed bills or invoices totalling up to $50,000, achieving successful resolution.
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Identified fraudulent activity by comparing customer information against established criteria.
  • Coordinated benefits while applying applicable deductibles, co-insurance and out of pocket cost.

Technical Support Consultant

CRB Technology
, Punjab
04.2018 - 01.2019
  • Identified opportunities for process improvement by researching new technologies and products.
  • Collaborated with team members on complex technical projects to ensure successful completion within timeline.
  • Conducted regular maintenance checks on company computers to identify potential problems before they arise.
  • Utilized remote access tools to diagnose and resolve technical issues remotely.
  • Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.

Education

Certification - Artificial Intelligence and Data Science

Loyalist College of Toronto
Toronto
12.2022

Bachelor of Science (B.S.) - Non-medical And Computer Applications

Punjabi University
India
04.2018

Skills

  • Microsoft Word
  • Customer relations
  • Microsoft Excel
  • Microsoft PowerPoint
  • Retail sales customer service
  • Data analysis
  • Quality assurance
  • CRM software
  • Technical diagnostics
  • Transaction processing
  • Data management
  • Inbound and outbound calling
  • Technical support
  • Creative problem solving

Accomplishments

  • Secured Scholarship in metric based on final grades
  • Secured Scholarship in +2 based on final grades
  • 8 times awarded for Best Employee Of the month in Optum Global solutions
  • 1 time Awarded for Quarterly best Employee

References

References available upon request.

Timeline

Customer Service Representative

Target Park, Control Centre
08.2024 - Current

Product Care Specialist

Telus
04.2024 - Current

Cashier

Hero Certified Burgers
04.2022 - 08.2023

Claims Processor

Optum Global Solutions
01.2019 - 04.2022

Technical Support Consultant

CRB Technology
04.2018 - 01.2019

Certification - Artificial Intelligence and Data Science

Loyalist College of Toronto

Bachelor of Science (B.S.) - Non-medical And Computer Applications

Punjabi University

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