Radhika Chopra

• Team leadership - team coordination, management
• Identified key performance indicators and guided team members on refining procedures to improve outcomes.
• Managed client relations training to encourage high prospect-to-client conversion ratios and frequent referrals from past clients.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained positive working relationship with fellow staff and management.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Developed and implemented compensation plans for new hires and existing employees.
• Maintained records of employee compensation, benefits, taxes, and other deductions.
• Calculating sales compensations and commissions.

• Account receivable management

• Negotiating, planning and assisting customers with correct payment resolutions and provide a
forward-looking financial plan.
• Conduct payment transactions electronically and negotiate payment arrangements for customers on their accounts within FDCPA guidelines
• Provide timely, efficient, courteous and respectful customer service by trying to provide apt solution to problems or escalating them to the appropriate department.
• Research and answer questions regarding account status; assist as personal financial advisor.
• Analyzed risk exposure based on a customer’s payment patterns, credit sources and by performing financial analysis.
• Performing financial assessments on consumer accounts and then placing them in the appropriate program for debt repayment.
• Negotiate payment terms and methods using critical thinking skills and thorough questioning to overcome objections

• Assisted organizational efforts by filing, entering data and answering phones.
• Interacted with supervisor and various experts to address escalated issues.
• Conducted research using various media sources to obtain relevant data for staff requirements.
• Assisted operations for organization, providing direct support to employees and customers.
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

• Prepared patients for self-management and decision-making responsibilities.
• Kept team on track by assigning and supervising their activities and giving constructive feedback.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Created new programs that resulted in increasing productivity and customer satisfaction.