Radhika Arora
North York,Canada
Summary
Seasoned and dynamic professional with 8 plus years of experience across borders in business and management operations. Experienced with client relationship management, sales strategies, and contract negotiations. Utilizes customer-centric approach to drive client retention and satisfaction. Track record of fostering long-term partnerships and achieving revenue growth.
Overview
12
12
years of professional experience
Work History
Sales Account Manager
Berg Industrial Service Inc.
09.2023 - Current
- Manage assigned accounts and successfully prospecting for new customers
- Expand opportunities for existing customers
- Create and implement detailed scopes of work to customer specific service requirements and ensure all expenditures are controlled and the results are met
- Develop budgets for the maintenance and life cycle component replacement of private and municipal industrial refrigeration systems
- Create material, subcontractor and mechanic labor estimates for multiple projects
- Compile customer service agreements specific to a customers need and their facility
- Develop and build strong customer relations creating new business for Berg and IRSL
- Create presentations for facility owners, operators and end users
- Training of end users in the operation and basic maintenance of equipment
- Review all mechanics customer service reports and provide recommendations, ensuring implementation of improved ways of working
- Create efficiencies in service agreements which enhanced customer loyalty
Accounting Administrator
Edgetch HVAC Services Ltd
07.2022 - 08.2023
- Perform the day-to-day processing of accounts payable and receivable to ensure finances are maintained in an effective, up-to-date and accurate manner
- Receive and verify invoices against purchase orders, seeking approvals when necessary
- Verify that transactions comply with financial policies and procedures
- Prepare batches of invoices for data entry
- Manage the weekly cheque run; obtain Controller's approval and appropriate sign-offs
- Establish strong relationships with vendors and clients, and maintain updated vendor/client files
- Investigate and resolve customer queries through the reconciliation of accounts and process adjustments
- Monitor customer account details for non-payments, delayed payments, and other irregularities
- Maintain accounts receivable customer files, both permanent and current orders
- Provide various analysis reports on customer activity as requested
Project Assistant
AECOM INDIA PRIVATE LIMITED
04.2017 - 05.2022
- Generated and submitted invoices based upon established accounts receivable schedules and contractual terms of project
- Generated accounts payable reports for management review to aid in financial and business decision making
- Assisted in preparation of financial statements and reports detailing accounts receivable status
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Assisted finance manager in preparation of financial reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Identified cost-effective vendors and set up favorable contracts
- Verified vendor accounts by reconciling monthly statements and related transactions
- Prepared sub-con, vendor invoices and track accounts receivables
Office Manager cum Head Export Operations
Pioneer Cranes and Elevators Pvt. Ltd.
05.2013 - 02.2017
- Reporting to the managing director
- Handling indirect sales
- Handling sales accounting
- E-Tendering for Company in Private and Govt
- Sector
- Answer phones, greet and help domestic and foreign customers with queries and resolve basic concerns
- Office Organization & Administration
- Records & Database Managements
- Preparing monthly and annually MIS reports and KPI's for easy depiction of growth of company
- Monitoring and handling a team of juniors and keep a check on their regular work to ensure the overall accomplishment of the objective
- Identifying and managing risks, issues and dependencies
- Maintain reports for managers on a regular basis
- Vendor registrations of private and govt
- Sector on the behalf of company
- When appropriate, provide operational cover for absent Senior Managers
- Proofread and edit official correspondence
- Assisting in activities engaged in international marketing of various company products
- Analyzing the customer requirement & accordingly communicating the same to the sales team
- Freight comparison (LCL & FCL)
- Preparing the quotation & sharing it with the customer as per their requirements
- Preparing the pre shipment documents like Final Invoice, Packing list with HS Code for SEA & AIR SHIPMENT and CHA documents as per the required check list
- LC Documentation as different Project wise requirements of the customers
- Track the travel of the shipment with regular follow ups from dispatch to delivery and ensuring requisite goods reach the receiver in good condition and on time
- Preparation of post shipment documents
- Preparing MIS report of monthly dispatch and delivery
- Liasioning with customs, DGFT, Inspection agency and other organization
- Payment and Bill approval of forwarder bills etc
- Liasioning with bank regarding LC documents, SWIFT & payment procedures
Education
International Business Management - Business
Seneca College of Applied Arts And Technology
North York, None05-2022
MBA - International Business And Finance
LPU
Punjab, India01-2016
Bachelor of Commerce - Business And Accouting
Punjab University
Punjab, India01-2012
Skills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Customer-oriented
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Sales Account Manager
Berg Industrial Service Inc.
09.2023 - Current
Accounting Administrator
Edgetch HVAC Services Ltd
07.2022 - 08.2023
Project Assistant
AECOM INDIA PRIVATE LIMITED
04.2017 - 05.2022
Office Manager cum Head Export Operations
Pioneer Cranes and Elevators Pvt. Ltd.
05.2013 - 02.2017
International Business Management - Business
Seneca College of Applied Arts And Technology
MBA - International Business And Finance
LPU
Bachelor of Commerce - Business And Accouting
Punjab University
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