RADHIKA
Brampton,Ontario
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Coach/MEA
Home Depot
03.2020 - 08.2024
- Responsible for operating the cash register, recording the entire customer's purchases in The Home Depot POS system and preparing regular reports and maintaining daily records
- Creating shareholders value by issuing consumer credit cards, pro extra and commercial credit cards
- Inform customers of upcoming sales events and other promotions and solving any discrepancy to achieve highest customer satisfaction
- Training and supervising cashiers and associates
- Organizing and stocking up merchandise in the bay to increase sales, price change, off shelves, pro desk
Customer Service Representative
7 Eleven Gas Station
11.2018 - 01.2020
- Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone
- Coaching and scheduling associates
- Maintained high levels of customer retention with proactive relationship-building strategies
- Suggest ways to improve sales through new sales promotions
- Ensure high levels of customer satisfaction by delivering excellent sales and service.
Teacher
St. Soldier Divine Public School
04.2017 - 08.2018
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Taught multiple subjects such as Accountancy, Economics and Business studies.
Accounting Assistant
Hans Raj Mahila Maha Vidyalaya
07.2016 - 03.2017
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Maintaining and updating Microsoft Excel sheets
- Recording financial transactions into Tally ERP9 accounting software.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Education
Master of Commerce in Accounting and Finance -
Hans Raj Mahila Maha Vidyalaya
Jalandhar, Punjab05.2016
Bachelor of Commerce in Accounting -
Hans Raj Mahila Maha Vidyalaya
Jalandhar, Punjab05.2014
Skills
- Problem solving and critical thinking
- Detail oriented
- Team work and collaboration
- Consultative Sales
- Data Entry
- Retail Marketing
- Customer Relationship Management (CRM)
- Money handling abilities
- Interpersonal, planning and organizational skills
- Microsoft Office expertise
- High-energy attitude
- Customer Education
Certification
Certificate In Financial Accounting
Timeline
Customer Service Representative/Coach/MEA
Home Depot
03.2020 - 08.2024
Customer Service Representative
7 Eleven Gas Station
11.2018 - 01.2020
Teacher
St. Soldier Divine Public School
04.2017 - 08.2018
Accounting Assistant
Hans Raj Mahila Maha Vidyalaya
07.2016 - 03.2017
Master of Commerce in Accounting and Finance -
Hans Raj Mahila Maha Vidyalaya
Bachelor of Commerce in Accounting -
Hans Raj Mahila Maha Vidyalaya
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