Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RADHESHYAM BIRADAR

Vancouver,BC

Summary

"Driven and customer-focused professional seeking a dynamic role at BMO, leveraging a passion for delivering exceptional service in a fast-paced environment. Eager to utilize strong communication skills, problem-solving abilities, and a dedication to continuous learning to provide tailored solutions, foster positive client relationships, and contribute to the thriving culture at BMO while pursuing career growth opportunities." HIGHEST EDUCATION Master’s in Cybersecurity and Forensics Actively engaged in career coaching sessions with leaders, participating in learning activities to foster personal and professional growth. Passion for Customer Service: displayed passion and curiosity for helping customers, ensuring their needs were met effectively and concerns were resolved satisfactorily. Adaptability: capable of critical thinking, multitasking, and thriving in a fast-paced environment while maintaining a positive and enthusiastic attitude.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Loblaws
12.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • I reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
  • Place completed orders in labelled, temperature-appropriate storage pending customer pick-up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Set and achieved company-defined sales goals.

TECHNICAL SUPPORT REPRESENTATIVE

Amazon
07.2021 - 10.2022
  • Handled customer service issues by providing guidance or escalating for advanced support
  • Assisted customers with various types of technical issues via email, live chat, and telephone
  • Served as the first point of contact for incoming technical service calls and emails
  • Demonstrated advanced product knowledge to solve customer issues
  • Troubleshooted hardware issues and worked with service providers to facilitate repairs for end users
  • Assisted the customer in understanding products, components, and systems using technical demonstrations.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.

Customer Service Representative

Punjab National Bank
05.2020 - 06.2021
  • Engaged with customers in a high-volume, fast-paced environment, providing exceptional service while addressing inquiries and concerns
  • Conducted meaningful conversations with customers to comprehend their needs, enabling the offering of tailored products and services to meet their requirements
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified and resolved problems swiftly, offering technical and troubleshooting support for account-related inquiries
  • Maintained a high level of technical knowledge to assist customers promptly and effectively.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Education

Master of Science - Information Technology - Cybersecurity

Fairleigh Dickinson University
Vancouver, BC
05.2024

Skills

  • Customer Interaction:
  • Demonstrated proficiency in speaking to customers in a fast-paced setting, handling high call volumes, and addressing their needs with tact and efficiency
  • Needs Assessment: Successfully held meaningful conversations to comprehend customer needs and recommend appropriate products or services
  • Problem Solving: Proficient in swiftly identifying and solving problems on the spot, providing technical support, and addressing account inquiries
  • Effectively engage with diverse customers and provide support
  • Attention to Detail
  • Upbeat and Outgoing Attitude
  • Planning and Organization
  • Prioritizing Orders

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Marathi
Native or Bilingual
Punjabi
Limited Working

Timeline

Personal Shopper

Loblaws
12.2022 - Current

TECHNICAL SUPPORT REPRESENTATIVE

Amazon
07.2021 - 10.2022

Customer Service Representative

Punjab National Bank
05.2020 - 06.2021

Master of Science - Information Technology - Cybersecurity

Fairleigh Dickinson University
RADHESHYAM BIRADAR