Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Radhakrishnaraj Appadoo

Radhakrishnaraj Appadoo

Ottawa,ON

Summary

Dynamic professional with a strong background in customer service at Rona, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Adept at collaborating with teams to achieve targets while maintaining a calm demeanor under pressure.

Overview

23
23
years of professional experience

Work History

Customer Service Associate

Rona
06.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Educator

Adventist College Mauritius
04.2015 - 04.2025
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
  • Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
  • Utilized innovative teaching strategies to effectively engage students in learning.

Educator

Friendship College Girls
08.2005 - 04.2015
  • Led department strategy, mentoring 5 teachers and standardizing assessment practices.
  • Chair, Student Council (2010–2015): Launched leadership workshops and peer-tutoring programs.
  • Resolved behavioral conflicts as part of the Disciplinary Committee, reducing incidents by 30%.

Educator

International College
01.2004 - 08.2005
  • Multi-Subject Educator (Economics, English, Commercial Studies)
  • Taught cross-disciplinary subjects, adapting lessons for diverse learners (Grades 8–10).


Educator

Soondur Munrakhun College
06.2003 - 12.2003
  • Maintained curriculum continuity during staff transitions.

Educator

Saint Andrews School
09.2002 - 10.2002
  • Taught Geography to Grade 10 students.

Education

Bachelor of Arts - Economics

University of Mumbai
Mumbai, India

Teaching English To Speakers of Other Languages

TEFL Universal
11-2023

Child Care - Health And Safety

Alison
11-2023

Introduction To Autism Awareness And Support

Alison
11-2023

Bases Du Marketing

Academie Canadienne De Management Et De Technologie
07-2023

Montessori Teaching- Fundamental Concepts

Alison
05-2023

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Stock replenishment
  • Guest services
  • Product knowledge
  • Inventory control
  • Negotiation
  • Safety regulations
  • Tactful and diplomatic
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Relationship building
  • Calm under pressure
  • Customer data confidentiality

Languages

English
Full Professional
French
Native or Bilingual
Hindi
Limited Working
Creole
Professional Working
Punjabi
Limited Working

Timeline

Customer Service Associate

Rona
06.2025 - Current

Educator

Adventist College Mauritius
04.2015 - 04.2025

Educator

Friendship College Girls
08.2005 - 04.2015

Educator

International College
01.2004 - 08.2005

Educator

Soondur Munrakhun College
06.2003 - 12.2003

Educator

Saint Andrews School
09.2002 - 10.2002

Bachelor of Arts - Economics

University of Mumbai

Teaching English To Speakers of Other Languages

TEFL Universal

Child Care - Health And Safety

Alison

Introduction To Autism Awareness And Support

Alison

Bases Du Marketing

Academie Canadienne De Management Et De Technologie

Montessori Teaching- Fundamental Concepts

Alison

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Radhakrishnaraj Appadoo