RADEEA NAPAUL BUNDHOA
New Westminster,Canada
Summary
Empathetic Customer Service Manager with strong communication and listening skills, enhancing client satisfaction and achieving positive outcomes in dynamic environments. Proven expertise in operational efficiency and team collaboration, resulting in improved service delivery. Multilingual capabilities facilitate effective communication with diverse clientele. Certified in first aid, ensuring safety and quality across all initiatives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Manager, Cabin Environment Quality
Vancouver International Airport
08.2022 - Current
- Planned and delegated daily work assignments for airport ground handling staff using automation tools.
- Collaborated with team to deploy unionized staff in fast-paced airport environment.
- Communicated effectively with internal and external stakeholders to ensure customer service excellence.
- Contributed to operational safety, quality service, and positive financial results for station.
- Coordinated operational activities with Leads to maintain efficient workflows.
- Monitored staff deployment in coordination with Resource Manager and Lead, managing facility resources effectively.
- Identified, anticipated, and resolved service and operational issues with a results-oriented approach.
- Reported on audit performance, investigating QA failures and initiating corrective actions.
- Liaison Manager for all Trainings/Famings with the Cabins Department.
Closing Manager, Part Time
Safeway
New Westminster, BC
02.2022 - 11.2024
- Delivered friendly and courteous service as primary contact for Safeway customers.
- Supervised store employees, ensuring task completion and promoting teamwork.
- Acted as Cashier-Checker as needed to maintain operational efficiency.
- Responded to phone calls and pages promptly to support customer needs.
- Handled emergencies, customer complaints, and accidents per Safeway guidelines.
- Performed comprehensive store walks, delegating tasks and ensuring accountability.
- Monitored in-stock conditions, replacing products to optimize inventory.
- Maintained a clean and safe work environment through regular inspections.
Bilingual Customer Service - Early Collections
MCAP
Montreal, Canada
03.2022 - 06.2022
- Evaluated accounts by reviewing loan particulars, payment history, property value, and credit reports to determine actions for arrears resolution.
- Initiated outbound calls to gather financial information and reasons for defaults through client interviews.
- Negotiated tailored remedies for mortgage arrears on a case-by-case basis.
- Maintained accurate records of workout arrangements by updating memos and confirming agreements with clients.
- Reviewed system-generated arrears reports to identify accounts requiring transfer to restructuring or legal units.
- Prioritized workflow based on risk assessment to investors, ensuring timely interventions.
- Completed reports for team leaders and specific investors to summarize account statuses.
- Tracked incoming and outgoing files monthly to provide workload statistics for business unit objectives.
Occupational Health & Safety Officer/Consultant
Fast Foods Ltd and Safe Ahead Consulting Limited
, Mauritius
05.2021 - 11.2021
- Coordinated the development of health and safety policies and procedures.
- Ensured that all accidents and incidents are documented and investigated.
- Ensured that safety inspections and risk assessments are carried out as per local law requirements.
- Assisted in machinery inspections (forklift, scissor lift, boom lift and crane) testing and maintenance of fire equipment and follow up of inspecting other machinery in the workshop.
- Provided First Aid Training to New Hires and Health and Safety Induction.
Occupational Health & Safety Officer
Holiday Inn (IHG Hotels)
, Mauritius
10.2020 - 04.2021
- Trained employees to enhance awareness of responsibilities regarding Health and Safety in customer contact environments.
- Conducted research on policies and government programs to create effective training materials.
- Performed regular inspections to ensure compliance with Health and Safety standards.
- Developed comprehensive Health and Safety Programs in response to COVID-19.
Health & Safety Facilitator
Air Mauritius Ltd
, Mauritius
05.2020 - 09.2020
- Diligently tracked and maintained corporate records.
- Designed inspection forms and checklists.
- Drafted and set up Company policies on COVID 19.
Flight Attendant
Air Mauritius Ltd
, Mauritius
10.2003 - 04.2020
- Facilitated in-flight solutions to enhance customer loyalty and deliver exceptional travel experiences.
- Communicated effectively with passengers and team members in multiple languages.
- Maintained current professional certifications and clearances, ensuring compliance with IATA directives.
Administrative Officer
Air Mauritius Ltd
, Mauritius
07.2014 - 03.2015
- Processed orders, ensuring accurate information distribution and documentation.
- Maintained composure and efficiency in fast-paced environments while upholding strict confidentiality.
- Assisted with recruitment processes for new employees to strengthen team capabilities.
- Facilitated communication between management and employees to enhance operational effectiveness.
Administrative Officer
Air Mauritius Ltd
, Mauritius
07.2008 - 02.2009
- Processed orders, ensuring accurate information distribution and documentation.
- Maintained composure and efficiency in fast-paced environments while preserving confidentiality.
- Facilitated recruitment processes for new employees, enhancing team capabilities.
- Coordinated communication between manager and employees to streamline operations.
Education
MSc - Human Resource Studies
University of Mauritius
Mauritius11.2014
BSc with Honors - Occupational Health & Safety
University of Mauritius
02.2012
Skills
- Customer service experience
- Fluency in English, French, Mandarin, and Creole
- Bachelor's degree in occupational health
- Master's degree in HR management
- Proficient in Microsoft Office Suite
- Certified in first aid
- Collaborative teamwork skills
- Integrity and reliability
- Detail-oriented mindset
Certification
- Diploma in Nutrition with Distinction, Fab Academy, USA, 05/01/21
- Certificate of Completion in Food Safety & Catering, Udemy, UK, 05/01/21
- Certificate of Completion in Emotional Intelligence at Work, Udemy, 2021
- Human Factors Initial Training, Air Mauritius Technical Training Centre
- Certified Trainer to provide training on MS Office
- Mental Health First Aid Standard (Blended) - January 2024
- Basic First Aid Emergency – St Johns Ambulance - April 2025
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Hindi
Professional
Mandarin
Professional
Affiliations
- Yoga and Meditation
- Hiking and Family Outing
- Reading
Timeline
Customer Service Manager, Cabin Environment Quality
Vancouver International Airport
08.2022 - Current
Bilingual Customer Service - Early Collections
MCAP
03.2022 - 06.2022
Closing Manager, Part Time
Safeway
02.2022 - 11.2024
Occupational Health & Safety Officer/Consultant
Fast Foods Ltd and Safe Ahead Consulting Limited
05.2021 - 11.2021
Occupational Health & Safety Officer
Holiday Inn (IHG Hotels)
10.2020 - 04.2021
Health & Safety Facilitator
Air Mauritius Ltd
05.2020 - 09.2020
Administrative Officer
Air Mauritius Ltd
07.2014 - 03.2015
Administrative Officer
Air Mauritius Ltd
07.2008 - 02.2009
Flight Attendant
Air Mauritius Ltd
10.2003 - 04.2020
MSc - Human Resource Studies
University of Mauritius
BSc with Honors - Occupational Health & Safety
University of Mauritius
Similar Profiles
Vicky CourteauVicky Courteau
Border Services Officer at Vancouver International AirportBorder Services Officer at Vancouver International Airport
HARNOOR SINGH GROVERHARNOOR SINGH GROVER
AIRFIELD OPERATIONS SPECIALIST at VANCOUVER INTERNATIONAL AIRPORTAIRFIELD OPERATIONS SPECIALIST at VANCOUVER INTERNATIONAL AIRPORT
Hannah DubeyHannah Dubey
Guest Experience Representative at Vancouver International AirportGuest Experience Representative at Vancouver International Airport
Cristian PopescuCristian Popescu
Sales Associate, Cashier, Operations Expert at Polo Ralph LaurenSales Associate, Cashier, Operations Expert at Polo Ralph Lauren
Vikas KajalVikas Kajal
Underground Facilities Locator at Shermco Industries Canada Inc.Underground Facilities Locator at Shermco Industries Canada Inc.