Racquel Sese
Long Beach
Summary
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.
Overview
28
28
years of professional experience
Work History
Unit Secretary
Long Beach Memorial Hospital
02.2004 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Received and routed laboratory results to correct clinical staff members.
- Make sure all patients call was answered and attended by the Registered nurse and Patient care assistance.
- Answered all call lights in a timely manner
- Distribute the Cisco Phole to Nurses and PCA
- Log in all Registered Nurses and PCA to the respoder to attend to their patients need.
Medical Records and Health Information Technician
Pacific Hospital Of Long Beach
12.2000 - 02.2013
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Streamlined record-keeping processes for increased efficiency in retrieving crucial patient information.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Assisted patients in understanding their rights regarding personal health information privacy under HIPAA regulations.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Patient Care Nursing Assistant
Magnolia Royale Retirement Home
12.1997 - 02.2010
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Feeding patients under the supervision of dietician and registered nurse
- Cleaning the patient room and assisting to change linen
- Help with mobility & physical therapy exercise
Education
Nursing
Angeles University Foundation
Angeles City Pampanga , Philippines03-2026
No Degree - Medical Terminology
ROP
Long Beach03-2000
Timeline
Unit Secretary
Long Beach Memorial Hospital
02.2004 - Current
Medical Records and Health Information Technician
Pacific Hospital Of Long Beach
12.2000 - 02.2013
Patient Care Nursing Assistant
Magnolia Royale Retirement Home
12.1997 - 02.2010
Nursing
Angeles University Foundation
No Degree - Medical Terminology
ROP
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