RACKIEL GAYLE
Discovery Bay ,St Ann
Summary
Certified in Customer Service Supervisory Management and experienced in Front Desk operations, with a strong background in the Human Resources Department. Keen eye for detail and passion for delivering exceptional service. Eager to contribute to the growth of the hospitality industry. Expertise lies in effectively managing teams, ensuring seamless operations, and fostering positive customer experiences. Committed to making a significant impact in this dynamic field by leveraging skills and knowledge.
Overview
3
3
years of professional experience
Work History
Human Resources (Trainee)
Royalton Blue Waters
11.2023 - 12.2024
- Implemented an efficient filing system, addressing senior staff's needs effectively.
- Supported human resources efforts by maintaining employee records according to company policies and industry regulations.
- Collaborated cross-functionally with departments such as finance, human resources, and legal to streamline operations within the organization.
Front Desk Agent (Intern)
Hampton Inn By Hilton
06.2023 - 11.2023
- Greeted and thanked guests in a sincere, friendly manner
- Checked guests in on arrival and out on departure
- Posting charges to appropriate guests’ accounts
- Anticipating and addressing guests’ needs and resolving their problems and complaints
- Assisting reservation manager with taking reservations
Fitness Instructor
06.2022 - 11.2023
- Supported the development and delivery of fitness programs
- Assisted members in reaching individual goals
- Ensured the safety of clients during training sessions
- Conducted an initial measurement of clients’ body measurements
Education
Edwin Allen High School
Clarendon JACertificate - Front Desk Operations
Ocho Rios College
Ocho Rios St Ann10.2024
Diploma - Supervisory Management
Ocho Rios College
Ocho Rios 01.2024
Skills
- Effective Communication skills
- Strong organizational and multitasking abilities
- Creative problem solving
- Interpersonal skills
- Tech proficiency
- Problem Solving
Languages
English
Professional Working
Timeline
Human Resources (Trainee)
Royalton Blue Waters
11.2023 - 12.2024
Front Desk Agent (Intern)
Hampton Inn By Hilton
06.2023 - 11.2023
Fitness Instructor
06.2022 - 11.2023
Edwin Allen High School
Certificate - Front Desk Operations
Ocho Rios College
Diploma - Supervisory Management
Ocho Rios College
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