Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rachna Sharma

Waterloo

Summary

Seasoned Program Director with 27 years of experience leading end-to-end delivery of complex technology solutions across industries including aviation and insurance. Highly skilled in program governance, change management, and team coaching to drive successful outcomes. Known for aligning strategic objectives with execution excellence and fostering high-performing, agile teams.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Delivery Director

Sun Life Financial
06.2019 - Current
  • Led a major transformation initiative for the Sourcing and Procurement business across North America, later scaling delivery to the Philippines as part of a global roadmap
  • Spearheaded the integration of SAP Ariba with SAP General Ledger, establishing a pioneering model within the organization
  • Directed the alignment of multiple enterprise systems to streamline procurement operations and increase overall efficiency
  • Oversaw cross-functional teams and ensured strong governance throughout the transformation lifecycle

Manager, Project Management Office

Sun Life Financial
12.2013 - 02.2019
  • Managed a distributed team of project managers supporting the Corporate portfolio across multiple locations
  • Provided hands-on coaching and mentorship on delivery methodologies including CMMI, Waterfall, Incremental, and Agile practices
  • Fostered a culture of continuous improvement and delivery excellence, enhancing project outcomes and stakeholder satisfaction
  • Strengthened PMO governance frameworks to ensure alignment with enterprise strategy and compliance standards

Senior Project Manager

Sun Life Financial
07.2009 - 12.2013
  • Led digital transformation initiatives impacting multiple lines of business, with a strong focus on enhancing client-facing platforms
  • Successfully delivered Sun Life’s first mobile-enabled public website, a milestone in the company’s digital strategy
  • Managed cross-functional teams and ensured timely execution of projects aligned with business goals and client experience priorities

Project Manager (Contract)

Canadian Cancer Society
02.2008 - 07.2009
  • Led the migration of national and provincial websites, creating a unified digital platform for the organization
  • Managed cross-functional teams and stakeholders to ensure successful implementation, accessibility, and compliance
  • Improved digital presence and content delivery through streamlined CMS processes

PMO Manager (Contract)

SITA
12.2006 - 02.2008
  • Directed PMO activities including resource management and administrative oversight of technical implementations across North America and Europe
  • Supported airport and desktop engineering teams through structured governance, planning, and reporting
  • Facilitated coordination across geographically distributed teams and clients to drive program delivery

Senior Software Engineer

Emirates Airlines
10.1997 - 03.2004
  • Designed and developed rapid application solutions to support flight operations and crew training functions
  • Collaborated with operational teams to deliver scalable and efficient software aligned with aviation industry standards
  • Played a key role in modernizing legacy systems and improving workflow automation within flight services

Education

Master of Science - Biological Sciences

University of Mumbai
06.1994

Skills

  • Cross-functional Team Collaboration
  • Servant Leadership
  • Strategic Thinking
  • Program Governance
  • Agile & Hybrid Delivery Practices
  • Change Management
  • Coaching & Mentorship
  • Lifelong Learning Advocate
  • Creative and Inclusive Team Environment

Certification

  • Project Management Professional (PMP), since 2006
  • Certified Scrum Master (CSM), since 2023

Languages

English
Hindi

Timeline

Delivery Director

Sun Life Financial
06.2019 - Current

Manager, Project Management Office

Sun Life Financial
12.2013 - 02.2019

Senior Project Manager

Sun Life Financial
07.2009 - 12.2013

Project Manager (Contract)

Canadian Cancer Society
02.2008 - 07.2009

PMO Manager (Contract)

SITA
12.2006 - 02.2008

Senior Software Engineer

Emirates Airlines
10.1997 - 03.2004

Master of Science - Biological Sciences

University of Mumbai

Similar Profiles

CREATE PROFILE
Rachna Sharma