Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Rachna Kapoor

Brampton

Summary

Versatile and detail-driven professional with a strong foundation in operations, administrative coordination, and client service across security, retail, and beauty sectors. Proven ability to manage dispatch functions, streamline workflows, and support cross-functional teams in high-pressure environments. Backed by a Graduate Certificate in Human Resources, I bring refined communication skills, organizational agility, and a customer-centric mindset—poised to contribute to dynamic operations or support teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

VP Protection.Inc
03.2024 - Current
  • Supervised team of employees and provided training focused on maximizing overall performance.
  • Managed daily workloads for the entire site ensuring all available personnel were utilized effectively to meet service demands.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Easy handling of Yardi and Lenel software's, ensuring the smooth workflow.
  • Coordinated event security operations and worked as a private investigators on a CBC News assignment.

Sales Associate

Dollarama
09.2023 - 03.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Administrative Assistant

Sikander Kapoor Makeovers
04.2020 - 06.2023
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Strong experience maintaining personnel records, conducting interviews, and managing onboarding and offboarding.
  • Proficient in day-to-day administrative tasks including scheduling, email management, file organization, inventory coordination, and front-desk operations.
  • Proven ability to multitask, manage time, and facilitate smooth internal operations.

Education

Certificate of Human Resource And Business - Human Resource And Buisness Managment

Algoma University
Brampton, ON
04-2025

Bachelor of Commerce - Business Managment

Kurukshtera University
India
01-2023

Skills

  • Knowledgeable in Yardi, Lenel system, MS Office, Google workplace
  • Point of sale (POS) system operation
  • Workflow coordination, Meeting plannings and follow-up
  • Data entry & report preparation
  • Customer service orientation
  • Database management
  • Customer relationship management
  • Collaborative teamwork and Offering proactive solutions
  • Adaptability, Professionalism, Initiative
  • Document Management & Filing Systems
  • Professional Communication (Written & Verbal)
  • Discretion and confidentiality

Accomplishments

  • First Aid & CPR – Level C Certified
  • Health and Safety Awareness for Ontario Supervisors – CCOHS
  • Use of Force / Managing Resistive Behaviour Certified

Languages

English
French
Hindi

Certification

  • Health and Safety Awareness for Ontario Supervisors – CCOHS
  • First Aid & CPR – Level C Certified
  • Use of Force / Managing Resistive Behaviour Certified

Timeline

Dispatch Supervisor

VP Protection.Inc
03.2024 - Current

Sales Associate

Dollarama
09.2023 - 03.2024

Administrative Assistant

Sikander Kapoor Makeovers
04.2020 - 06.2023

Certificate of Human Resource And Business - Human Resource And Buisness Managment

Algoma University

Bachelor of Commerce - Business Managment

Kurukshtera University

Similar Profiles

CREATE PROFILE
Rachna Kapoor