Rachna Kandari
Surrey,Canada
Summary
Highly organized, detail-oriented professional with a strong background in data analytics, technology support, and customer service. Proven expertise in managing data systems, troubleshooting technical issues, and maintaining high standards in data organization and compliance. Strong communication and interpersonal skills, with experience in interacting with senior business members and external stakeholders. Holds an MBA with a specialization in data analytics, combining analytical skills with hands-on experience in customer care and technical support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollarama
08.2022 - Current
- Manage data systems and ensure accuracy in cash handling and inventory control
- Provide high-quality customer service and manage team performance and store operations
- Developed communication and problem-solving skills to address diverse customer needs
Research Assistant
INMAS Defence Research and Development
09.2021 - 04.2022
- Conducted root cause analysis and implemented analytical methods for data accuracy
- Supported compliance in scientific reporting and worked collaboratively with cross-functional teams
Promotion Assistant
NbliK
06.2021 - 11.2021
- Coordinated and documented promotional events, contributing to streamlined scheduling and reporting
- Developed organizational skills through content creation and event summaries for partners
Education
Master of Business Administration (MBA) - Data Analytics Specialization
University Canada West
Vancouver, BC04.2024
Bachelor’s in Technology (B.Tech) - Biotechnology
Govind Ballabh Pant Institute of Engineering & Technology
Uttarakhand, India06.2018
Skills
- MS Office Suite
- Advanced Excel
- SharePoint
- Tableau
- Python
- Zendesk
- NetSuite
- Data analysis
- Documentation
- Reporting
- IT troubleshooting for Apple & Android
- Cloud services
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
Certification
- Career Essentials in Generative AI, Microsoft and LinkedIn, 05/01/24
- Python for Data Science, 11/01/23
Relevantprojectscontributions
- Claims Management Support: Managed data entry and organization in compliance tools and databases.
- Data Analysis Projects: Analyzed claims data for trend identification, addressing compliance requirements.
- Technical Documentation: Created reports and presentations ensuring clarity and accuracy in data reporting.
Technicalskills
MS Office Suite, Advanced Excel, SharePoint, Tableau, Python, Zendesk, NetSuite, Data analysis, Documentation, Reporting, IT troubleshooting for Apple & Android, Cloud services
Languages
English
Full Professional
Timeline
Assistant Manager
Dollarama
08.2022 - Current
Research Assistant
INMAS Defence Research and Development
09.2021 - 04.2022
Promotion Assistant
NbliK
06.2021 - 11.2021
Bachelor’s in Technology (B.Tech) - Biotechnology
Govind Ballabh Pant Institute of Engineering & Technology
Master of Business Administration (MBA) - Data Analytics Specialization
University Canada West