RACHNA GHOSH

Dynamic and strategic Learning Professional with extensive experience in designing and implementing effective learning programs within global enterprise software environments. Skilled in aligning educational initiatives with organizational goals to empower Global Sales & Customer Success teams. Proficient in leveraging blended learning approaches, incorporating formal, social peer, and adoption elements to create engaging and impactful learning experiences. Demonstrated ability to collaborate with subject matter experts and key stakeholders to develop tailored learning assets and support materials. Adept at gathering requirements, piloting programs, and utilizing feedback for continuous improvement. Strong interpersonal skills with a proven track record of successfully working across diverse cultural backgrounds to enhance team capabilities and achieve business objectives. Poised to effectively drive transformation and contribute to the success of international teams.

• Member of The Institute of Performance & Learning, Canada
• Member of Canadian HR Academy, Canada

Certified Talent Management Practitioner (CTMP), Canadian HR Academy

• MS Office
• Outlook
• Microsoft Teams
• Webex
• Zoom and Zoom Events
• Virbela
• ChatGPT
• LMS Systems (SAP Success Factor, Saba -K learn, Cornerstone, Vantage, Workday, Degreed)
• Articulate 360
• Cvent
• Camtasia
• G-suite
• Vyond
• SharePoint Online
• Skillsoft Percipio
• MTM (Metrics That Matter), Alchemer, Survey Monkey, Microsoft Forms, Qualtrics
• Confluence

• Multiple Ciena Spot Awards for Learning Program Delivery excellence.
• Bravo points at PwC for Delivery Excellence.
• Operational Excellence recognition with KPMG Total Rewards.
• Consistently rated top performer at IBM, with the highest number of client appreciation emails for Delivery Excellence.
• IBM-Bravo Award in 2009 for Exemplary Delivery Excellence.