Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Work Availability
Work Preference
Interests
Timeline
Generic

Rachmanpreet Kaur

Mississauga,ON

Summary

An enthusiastic and motivated multilingual student pursuing an Office Administration in Health Services Diploma seeking a Position as an Office Administrator in a hospital setting. Professional with proven communication, critical thinking, and multitasking abilities. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Grocery Night Associate

Real Canadian Superstore
01.2023 - Current
  • Stock shelves and maintain product promotions displayed by business requirements in the grocery department
  • Dealing with 100+ Customers and collaborating with manager to raise customer satisfaction
  • Assist in reducing out-of-stock and overstock to maintain inventory and store management
  • Assure precise product scanning, determine inventory requirements, and help with ordering with the help of planogram software and tools (Zebra, JDA Space Planning, Galleria Retail Cloud, and Symphony RetailAI)
  • Manage customer service by dealing with complaints, and questions
  • Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices
  • Monitor security and manage incidents calmly
  • Maintain an exceptionally clean, customer-friendly, fast environment and follow health and safety regulations

Patient Portal Coordinator

Toronto General Hospital
01.2024 - 04.2024
  • Transcribed high volume of 60 to 70 patient calls daily, ensuring accuracy and attention to detail.
  • Compiled detailed records of patient interactions for future reference and analysis.
  • Proficiently utilized EPIC software to streamline patient data management and enhance operational efficiency.
  • Leveraged EPIC's features to access patient records, and verify patients,Handling an average of 100 verifications per week.
  • Responded to patient emails with a 95% promptness rate, addressing an average of 30 inquiries daily.
  • Provided step-by-step instructions to 200+ patients monthly for logging in, accessing medical records, and utilizing interactive tools on the MyUHN app.
  • Managed a patient portal with over 100 interactions daily, serving as a central hub for patient inquiries and communications.
  • Verified the identities and eligibility of 200+ patients monthly before issuing activation codes for the MyUHN app.
  • Ensured security and confidentiality by adhering to strict verification protocols and privacy regulations, maintaining a 100% compliance rate.
  • Maintained accurate records of patient interactions, documenting key details
  • Demonstrated a commitment to professional growth and development, seeking out opportunities to expand knowledge and expertise in healthcare administration and patient services.

Education

Office Administration in Health Services diploma - Health Services

Georgian@ILAC
Toronto, ON
04.2024

Skills

  • Typing speed - 40 -45(words per minute)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) with knowledge of medical terminology
  • Demonstrated expertise in navigating and utilizing EPIC software for patient data management and communication to enhance operational efficiency and streamline administrative processes within a healthcare setting
  • Outstanding written and verbal communication skills
  • Organizational abilities and efficient time management
  • Capacity to work both individually and together in groups for accuracy and mindfulness in tasks
  • Capabilities to multitask and solve problems
  • Open-minded approach to corrections, opinions, and complaints

Volunteer Experience

  • Class representative, Georgian@ILAC, Toronto, Ontario, 10/11/23, Present, Effectively communicate the interests and concerns of the class to the professors and administration, demonstrating great communication skills., Provide a dependable medium for information between educators and students, answering questions quickly and transparently, and solving problems.
  • Nursery teacher, Rio International School, Sherpur, Punjab, 04/12/22, 06/31/22, Created and conducted activities (group activities, plays, and sports) and educational lesson plans that are suited to the developmental stage and interests of an average class of 15 young children., Kept track of attendance, developmental milestones, and other required paperwork of children using Microsoft Office, and contacted their parents if needed.

Languages

Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home optionPersonal development programs

Interests

Demonstrating a keen interest in botanical studies, with a focus on understanding plant biology, ecology, and environmental conservation

Engaging in continuous self-improvement through avid reading across various genres, fostering critical thinking, and expanding knowledge horizons

Passionate about exploring human behavior, cognitive processes, and emotional dynamics, with a particular interest in applications to interpersonal relationships and organizational behavior

Maintaining a keen awareness of global political developments and policy implications, with an emphasis on analyzing socio-political trends and advocating for informed civic engagement

Timeline

Patient Portal Coordinator

Toronto General Hospital
01.2024 - 04.2024

Grocery Night Associate

Real Canadian Superstore
01.2023 - Current

Office Administration in Health Services diploma - Health Services

Georgian@ILAC
Rachmanpreet Kaur