RACHIT PATEL
Saskatoon,SK
Summary
- Goal-oriented manager with distinguished experience in Retail Sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
- Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
Staples Canada
03.2021 - Current
- Provide leadership and support the sales culture at the store, Own and nurture the customer experience, Drive the referral-based business development to grow sales and Customers loyalty, Provide team leadership through hiring, onboarding, learning & Development, and coaching, Manage costs and meet all operational and financial metrics, Ensure the store location is maintained to standards, Support loss prevention and compliance.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Divisional Sales Manager
Staples Canada
03.2019 - 02.2021
- Provide leadership and support the sales culture at the store, Own and nurture the customer experience, Drive the referral-based business development to grow sales and Customers loyalty, Provide team leadership through hiring, onboarding, learning & Development, and coaching, Manage costs and meet all operational and financial metrics, Ensure the store location is maintained to standards.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Store Manager
The Source
07.2015 - 12.2018
- Retail Sales, Prepare Schedules, Customer service, Maximizing productivity, Managerial operations such as monthly paperwork etc.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Bell Canada
01.2015 - 07.2015
- Retail Sales, Prepare schedule, Order inventory Maintain retail location
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
Sales Representative
Bell Canada
04.2014 - 12.2014
- Deal with the customers, Serve existing clients and attract new clients by good interpersonal and relationship-building skills
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Peer Tutor
Lakeland College
09.2014 - 12.2014
- Of Accountancy level 1&2, Business Mathematics subjects
- Clarify student questions relating to course content, Explain course concepts, Provide study skills, test preparation, or note taking suggestions
- Assisted other students with homework and provided supplementary instruction.
- Supported students with helpful study habits and exam strategies.
Technology Sales Associate
Staples Canada
07.2014 - 09.2014
- Engages customers on the sales floor Maximizes sales opportunities with every customer by using current selling techniques and company programs, Effectively resolves customer concerns and escalates to management when appropriate
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Peer Tutor
Lakeland College
01.2014 - 04.2014
- Business Mathematics and
- Microeconomics subjects
- Clarify student questions relating to course content, Explain course concepts, Provide study skills, test preparation, or note taking suggestions
- Assisted other students with homework and provided supplementary instruction.
- Supported students with helpful study habits and exam strategies.
Education
Post-Graduation diploma - Business Management - General
Lakeland College
Lloydminster, AB04.2015
Bachelor of Commerce -
M.S University
Vadodara, Gujarat, India2013
Skills
- Sales Process
- Market Intelligence
- Profit and Revenue-Generating Strategies
- Time Management
- Business Development and Planning
- Coaching and Mentoring
- Sales Expertise
Accomplishments
- Staples Western Canada FY20 Sales Improvement Award Winner
Certification
- Certified by Lakeland College for “Peer Tutor Training”
- Certified by The Source for acquiring “Leadership Training”
Certification from The Source for Leadership Camp
Selected to be part of leadership camp during which leaders shared their success stories and best practices
Timeline
Sales Manager
Staples Canada
03.2021 - Current
Divisional Sales Manager
Staples Canada
03.2019 - 02.2021
Store Manager
The Source
07.2015 - 12.2018
Store Manager
Bell Canada
01.2015 - 07.2015
Peer Tutor
Lakeland College
09.2014 - 12.2014
Technology Sales Associate
Staples Canada
07.2014 - 09.2014
Sales Representative
Bell Canada
04.2014 - 12.2014
Peer Tutor
Lakeland College
01.2014 - 04.2014
Post-Graduation diploma - Business Management - General
Lakeland College
Bachelor of Commerce -
M.S University
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