Manager directing daily operations, customer satisfaction, and staffing decisions across a retail environment. Collaborates with staff to streamline procedures, improve profitability, and adjust operations based on performance trends and customer feedback. Recruits and hires qualified candidates to keep the team aligned with business goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Manager
Microsoft
San Angelo, TX
02.2021 - Current
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Software Engineer
Google
San Francisco, CA
05.2018 - Current
Instrumented and modified unit and integration tests to improve software quality and reliability.
Collaborated with user experience designers to create clean interfaces and simple, intuitive interactions and functions for [Software] package.
Education
High School Diploma -
University of California - Davis
Davis, CA
Skills
Leadership
Staff development
Contract development and management
Consultation and advisory
Control optimization
Program management
Stakeholder management
Process improvement
Quality assurance
Risk management
Accomplishments
Received a promotion to senior engineer within [Number] months of employment.
Gave all clients extensive documentation materials which provided all details of the implemented systems and changes, effectively resolving client support calls by [Amount]%.
OPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro TelecommunicationsOPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro Telecommunications