Rachhpinder Kaur
Surrey
Summary
To obtain a challenging position where I can utilize my training and experience to benefit my employer to the best of my ability.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Air Canada
Vancouver, BC
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Chevron
Langley, BC
03.2019 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associates of Science - General Studies
Douglas College
New Westminster, BC12.2020
Skills
- Proficiency
- Quick learner
- Sales generation
- Relationship growth
- Client experience management
- Attention to detail
- Instruction comprehension
- Reliability
- Punctuality
- Professional relationship management
- Organizational success focus
Timeline
Customer Service Representative
Air Canada
12.2022 - Current
Assistant Manager
Chevron
03.2019 - 11.2020
Associates of Science - General Studies
Douglas College