Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachhpinder Kaur

Surrey

Summary

To obtain a challenging position where I can utilize my training and experience to benefit my employer to the best of my ability.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Air Canada
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

Chevron
03.2019 - 11.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associates of Science - General Studies

Douglas College
New Westminster, BC
12.2020

Skills

  • Proficiency
  • Quick learner
  • Sales generation
  • Relationship growth
  • Client experience management
  • Attention to detail
  • Instruction comprehension
  • Reliability
  • Punctuality
  • Professional relationship management
  • Organizational success focus

Timeline

Customer Service Representative

Air Canada
12.2022 - Current

Assistant Manager

Chevron
03.2019 - 11.2020

Associates of Science - General Studies

Douglas College

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Rachhpinder Kaur